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Alexandria Volkswagen

Zahra Ezzaitouni Was my sales associate. She very responsive to all of my texts, emails, questions. We were able to do the majority of the paperwork online, so my time at the dealership was limited. The car was clean and well maintained. I live 4 hours away , Zarah picked me up at the Amtrak station and took me back to the dealership to get the car. She really put in 100% effort and really accommodated me. The finance process was smooth and Joe was helpful. It really was a pleasant experience.

I recently had the chance to check out the 2024 Volkswagen Tiguan, but what really stood out to me wasn’t just the car—it was the dealership experience. After a less-than-stellar encounter at another dealership, I was prepared for the worst, but the team here, especially the salesman, Rob Rocheford, really turned things around. From the moment I walked in, he was incredibly friendly and attentive. Juggling three kids with no phones is tough enough, but he made the process feel easy. He didn’t rush me, listened to my needs, and was patient as I went over the options. The finance manager, Jasmin Mason, was also great to work with—quick and efficient without any of the usual stress. It's rare to find that kind of service where you actually feel like someone cares about your situation and isn't just trying to push a sale. As for the Tiguan itself, it’s really a beautiful car—very drivable and comfortable. All the little bugs in the navigation system that annoyed me in the 2020 and 2021 models are gone. The updates in this version make a big difference, and it’s a smoother experience overall. But honestly, what sealed the deal for me wasn’t just the car—it was the excellent experience at the dealership.

My husband and I bought a used vehicle Land Rover from Alexandria Volkswagen. The experience was very customer driven. The sales associate that we worked with was Zahara and she made sure to keep the car on hold for us till we were able to get to the dealership when we arrived. It was a very smooth process from test drive to purchase, I look forward to purchasing another car from this dealership again .

I talked to Sammy on the phone and arranged a test drive. She was helpful in completing the steps even helped look for car insurance. It was a pleasant experience

Carlton Cotton sold us a preowned Tiguan and was extremely helpful and upfront. We felt secure in our purchase and financial commitment.

I recently purchased a vehicle from VW Alexandria and had the pleasure of working with Carlton Cotton as my salesman. From start to finish, Carlton provided exceptional customer service. He was incredibly professional, polite, and well-informed. I appreciated how culturally competent he was and how engaging our conversations were throughout the process. Carlton didn’t hesitate to answer any questions I had, and if he didn’t know the answer, he quickly found out for me. His attention to detail and commitment to ensuring a positive experience made this purchase smooth and enjoyable. I highly recommend Carlton and VW Alexandria for anyone in the market for a new vehicle!

I am not fond of going to car dealerships but this one was different. Sammy took great care of me and everything went so smooth. I was in and out so quickly. I will definitely buy my next car from here and hopefully Sammy will still be around.

I was helped by Zahra to lease a new Jetta. She was very helpful and friendly. She helped me get the information I needed to decide. The process went smoothly and I left the dealership with my new car that same afternoon. I've been a customer for 12 years, and have always had a very positive experience at Alexandria Volkswagen

I purchased a Taos from Zahra, and could not be more happy with my purchasing experience. The entire process was very smooth, and the entire staff very accommodating. Great transparency and extremely helpful throughout the entire process. She confirmed a time for the test drive, and had the cars I was interested in ready to try out. I appreciate your great work. Will most definitely purchase from here again!

Zahra was my sales rep for our recent car purchase, Fantastic Car buying experience. Honest, Direct and well informed!!!

I got a new Tiguan 2024 today and Zahra from Alexandria VW helped me. She was very professional, friendly and helped me find the car with all the features I was looking for. She was very kind and patient through the whole process. Zahra also did not let me leave until she helped me pair my I phone to the car to have the VW app working. She made sure I left the dealer with everything set up. Thank you very much Zahra, I appreciate your care today.

Rob Rocheford was great to work with. I recently purchased a Volkswagon ID.4 at this dealership. My salesman, Rob Rocheford, provided an exceptional car-buying experience. He was very knowledgeable of the vehicle, and he guided me through every step with patience and professionalism. Rob ensured that all my questions were answered and made sure I felt confident in my decision. I highly recommend Rob for anyone looking to buy a Volkswagen; his dedication to customer satisfaction is outstanding.

Just bought a VW taos, Great service. Maria Salimi and jasmin. Great to work with.

I have leased many vehicles from this dealer and they not only have the best pricing, but also the best selection and service. If you want the best Deals, Go see Aziz & Maria. Thanks guys, I will be back!!!

Rob is a massive help and I'm very happy that he picked up when I called. His expertise and knowledge of the GTI I wanted was incredibly helpful, it honestly allowed me to relax. His no-nonsense, straightforward mentality really made our conversations feel like he was there to make sure I was going to get the best deal out of my trade-in value and the new GTI I wanted. I will absolutely be visiting this dealership for anything in the future. I appreciate everyone who works here!

Atiq was incredibly helpful and truly went above and beyond. He followed up after our test drive and secured the best deal for us. I'm extremely pleased with his dedication. He even stayed late to help us connect our phone to the car and patiently explained how everything works. I gave him a double 5-star review!

Rob Rocheford was super helpful and extremely welcoming. He made the process very smooth and was very attentive to details when presenting the car. Great guy to work with!

Maria was my salesperson and she is the best. I will definitely come back with my wife to buy a VW Taos. She gives good advice.

Purchased a new car from Rob and he was fantastic to work with. He thoroughly researched the inventory, patiently reviewed my options, matched the trade in value I was looking for, and allowed me to take a solo test drive for as long as I needed. Never once made me feel pressured to make a decision and didn't employ any dealer tactics to try and wear me down. Thanks again for the great experience and would definitely purchase from Rob again!

Rob was awesome! He went above and beyond in my car buying experience. I walked out of the dealership not expecting to leave with a brand new vehicle. He understood my concerns of being safe and wanting the best purchase for my family. My kids enjoyed him too! Thank you Rob, I am happy to be apart of the Volkswagen family!

Rob was super helpful when I wanted to buy my car after the lease ended. I really appreciate that he was proactive and called me to make an appointment to take care of the transaction. He was very nice and explained everything. He made the process very easy and pleasant and I recommend him highly.

I drove 2 and half hours to purchase my new Atlas, Dean Reyes, was patient and very professional. He knew I was coming to test drive the car and had it ready when I arrived. He made the purchasing process quick and smooth. I will recommend Dean and this dealership to others.

Rob Roachford and Syed were amazing very helpful and made this process so easy and sweatless. Overall great experience

This was our first car buying experience as a couple. Rob Rocheford was wonderful to work with. We visited Alexandria Volkswagen twice before our purchase date. The first day we drove three VW Atlases. On our second visit we wanted to try the Cross Sport. Rob spent time doing research on their inventory so we could make the best of our time spent. On Saturday we showed up and were ready to purchase a CPO Cross Sport. Rob and the finance staff talked us through the process and made sure we were comfortable. Thank you Rob and Alexandria VW - Jackson and Lauren Laurence

Sorrell was amazing. He knew just what I wanted and needed and helped me the entire way through my deal. I highly recommend him for your vehicle purchases.