I made a 7:30 a.m. appointment for an oil change. On the day of the appointment, I was accommodated by service agent Julian Leath (5 stars) in a most courteous and efficient manner at the exact agreed-upon time. My car was serviced in less than an hour. I was quite gratified to still have a full day ahead of me!

Mobile Service was great. Herson, the technician was great to deal with. He arrived on time and was courteous and helpful with answers. Well worth it.

Our salesperson, Sedeke, was absolutely phenomenal. My husband and I came to Alexandria VW on a Saturday and did not make an appointment; this did not stop Sedeke from giving us a world-class shopping experience. His patience, expertise, and willingness to help made the buying process smooth and easy. He had no problem addressing our questions and going above and beyond to help us find the right vehicle. We ended up purchasing an Atlas and I could not be more pleased with the experience and the car. Definitely get your next VW here!

I had the pleasure to work with Zahra and Jasmin when I bought my first car. They are really helpful and they tend to do their best to get you the best deal out there.

My brother recently purchased a brand-new 2024 Tiguan SE from Alexandria Volkswagen, and we were thoroughly impressed by the exceptional service and attention we received. We initially scheduled an appointment with Atig Popal, who was our Sales Associate. When I first met Mr. Atiqe at the dealership, I honestly thought he was the General Manager. His professionalism, demeanor, and confident presence were truly remarkable. It came as a surprise when he introduced himself as a salesperson. Atig Popal went above and beyond in explaining Volkswagen’s incredible deals. His deep knowledge, customer-focused approach, and ability to make the entire process smooth and enjoyable left a lasting impression on us. I strongly believe that Mr. Atiqe’s outstanding character and dedication make him an ideal candidate for a managerial position. I sincerely hope that during my next visit to this dealership, I’ll see him in the role of General Manager. He is undoubtedly a tremendous asset to the Volkswagen team!

My wife and I just bought a new 2024 Tiguan SE from Alexandria VW, and we were very impressed with the attention and service we received. We initially made an appointment with Atig Popal, who was our Sales Associate, for Friday but we had to bump it up to Thursday, which Atig said "no problem, come on in". (We found out later that Thursday was Atig's day off, which he gave up to accommodate our schedule) Atig made our car buying experience a real pleasure. He showed us a number of vehicles and features we were interested in. He has a very easy-going way about him, that made us very comfortable, asking questions and discussing details with him. We also shared some laughs and stories along the way. which made more relaxed. He was genuinely helpful and caring that we got what we wanted. We met a number of other staff members that all were helpful and treated us like family. Such a good team there. We were able to shop, buy and drive away all in the same afternoon. (It seemed so easy.) Thank you Atig Popal and Alexandria VW, for such a positive experience!

My husband and I recently purchased our vehicles from Alexandria Volkswagen, and the experience was absolutely fantastic from start to finish. The team went above and beyond to answer all of our questions and made sure we felt comfortable every step of the way. Daniel, our sales consultant, was especially amazing—professional, knowledgeable, and incredibly efficient. Thanks to him, we were in and out in no time, fully prepared and excited about our new cars. If you’re looking for a hassle-free, top-notch car-buying experience, we highly recommend Alexandria Volkswagen!

I highly recommend this dealer I completely impressed with their Wonderful and professionalism service cheers 🍻

"In & Out" Alexandria Volkswagen has a Great selection of vehicles both new and used. My guy Rob Rocheford's pressure less, accommodating and candor approach made for a pleasant car buying experience! I truly appreciate all of the additional photos and videos prior to the sale. Thanks to Zahra Ezzaitouni, finance was a breeze. Paperwork and keys in under an Hour!! Oh, thanks for the goodies. Overall Wonderful experience. Thanks Team

Maria from Alexandria Volkswagen, Sayed Their finance manager, and Aziz, Management personnel were very nice. When time stretched on we were all able to find reasons to laugh as they kept the atmosphere approachable. They all went above and beyond to keep me in the budget I was not willing to compromise. And I drove off in a brand new beautiful automobile. Thank you all for a great experience.

I wish I could give this dealership a zero!! This past Monday through Wednesday, I was helping my daughter search for a used vehicle. My wife and I are both retired and live full time in our RV traveling the country. Our adult daughter lives in Largo, Fl., ground zero for two recent hurricanes. She and her dog are currently sleeping on a friends couch and she has no transportation to her new, much lower paying job. She asked for help locating one of several cars she would like to purchase with a pre approved loan from her credit union. The southeast is very low on inventory due to the storms and all the vehicles that were washed away or flooded out. I started looking up in the northeast and mid Atlantic area for the vehicle on the top of her list in the exact color, options and price all while staying within the amount of the loan. (Because that's what Dads do!!) She has very little money as it is, and needs to still find and furnish her own place and there is none leftover to add to the loan amount.. I found the exact match of her top pick after 3 days of internet searching at Alexandria VW. I phoned to store at their opening at 9 a.m. and spoke with a very knowledgeable and professional young salesperson. This person answered all my questions and concerns and even took the time to down load a virtual meeting app and showed me all around the vehicle so I could look at it just like I was standing there. I then put the salesperson in touch with my daughter in Fl. and they continued with the purchase. I received a call from the salesperson late morning as the paperwork was finished and ready for the Finance Office. I was informed that another salesperson was giving a test drive to a customer who had just recently arrived. I asked if we were "good" or if I needed to put a deposit down to hold the car so it was not sold to some one else. The salesperson went to inquire and I was told upon their return to the phone that the Used Car Mgr. Marcello Grimaldi, said "no, we don't take deposits over the phone to hold a car and if a person comes in to the dealership and wants the same car, the in store customer gets it." I of course was speechless and could tell the salesperson was mortified they had to tell a customer they were not getting the car they had been working on purchasing for almost four hours and that someone in the dealership for less than half that time was allowed to purchase it. I told the salesperson I will call right back and proceeded to make two attempts to call the General Mgr. I was told he was in a meeting the first time and the second time he was on the phone. The third call I made trying to reach him was met with an "he unavailable" response. I asked the person who answered my third call to please take my name and number and have him call me ASAP. Today is Friday and still no call. After the third call, I called and asked to speak with a New Car Mgr. and to my surprise, the phone was actually answered by one. I explained everything and was told in no uncertain terms that I was in the right and this should not have happened and I would receive a call back within ten to fifteen minutes. Before we hung up I offered to give my credit card information and was told "No Sir, your word is good enough foe me", Guess what? ..... I'm still waiting for that call. After I broke the news to my daughter, who was looking forward to some positive news, she was so upset after what she has already been through, she left work for the day. I myself was furious after that and put in a call to VW USA and filed a formal complaint. I'll bet you can't guess how long it took for someone in authority up there to get in touch with me? Me? I can't tell you either because no one from any where is the VW Empire or dealership has reached out to me.

Always helpful and super easy to do business with. Can walk in and out with a new car same day no problem! Zahra was great and made sure we ended up in the right car.

Kudos to Rob Rocheford! Knowledgeable, helpful and just downright smart! He knew every feature of the car and was patient in explaining it and walked me through it without being condescending or pushy. He had just the right touch and followed up with helpful emails. I was very impressed that he took the time and effort to prepare and send me a comprehensive comparison of the three cars I had narrowed down. Outstanding!

Zara Ezzaitouni was the most patient, attentive, and caring sales associate I’ve come across in a long time. Her response time was immediate phone and text. I know my husband and I weren’t the easiest to work with but she maintained patience and professionalism through out the entire process. As a result my daughter is happy and I’ll be back to buy a new car for myself. #teamzara Also the finance manager Brian was the best super knowledgeable he made the financing process so easy and was able to work a miracle.

Zahra Ezzaitouni Was my sales associate. She very responsive to all of my texts, emails, questions. We were able to do the majority of the paperwork online, so my time at the dealership was limited. The car was clean and well maintained. I live 4 hours away , Zarah picked me up at the Amtrak station and took me back to the dealership to get the car. She really put in 100% effort and really accommodated me. The finance process was smooth and Joe was helpful. It really was a pleasant experience.

I recently had the chance to check out the 2024 Volkswagen Tiguan, but what really stood out to me wasn’t just the car—it was the dealership experience. After a less-than-stellar encounter at another dealership, I was prepared for the worst, but the team here, especially the salesman, Rob Rocheford, really turned things around. From the moment I walked in, he was incredibly friendly and attentive. Juggling three kids with no phones is tough enough, but he made the process feel easy. He didn’t rush me, listened to my needs, and was patient as I went over the options. The finance manager, Jasmin Mason, was also great to work with—quick and efficient without any of the usual stress. It's rare to find that kind of service where you actually feel like someone cares about your situation and isn't just trying to push a sale. As for the Tiguan itself, it’s really a beautiful car—very drivable and comfortable. All the little bugs in the navigation system that annoyed me in the 2020 and 2021 models are gone. The updates in this version make a big difference, and it’s a smoother experience overall. But honestly, what sealed the deal for me wasn’t just the car—it was the excellent experience at the dealership.

My husband and I bought a used vehicle Land Rover from Alexandria Volkswagen. The experience was very customer driven. The sales associate that we worked with was Zahara and she made sure to keep the car on hold for us till we were able to get to the dealership when we arrived. It was a very smooth process from test drive to purchase, I look forward to purchasing another car from this dealership again .

I talked to Sammy on the phone and arranged a test drive. She was helpful in completing the steps even helped look for car insurance. It was a pleasant experience

Carlton Cotton sold us a preowned Tiguan and was extremely helpful and upfront. We felt secure in our purchase and financial commitment.

I recently purchased a vehicle from VW Alexandria and had the pleasure of working with Carlton Cotton as my salesman. From start to finish, Carlton provided exceptional customer service. He was incredibly professional, polite, and well-informed. I appreciated how culturally competent he was and how engaging our conversations were throughout the process. Carlton didn’t hesitate to answer any questions I had, and if he didn’t know the answer, he quickly found out for me. His attention to detail and commitment to ensuring a positive experience made this purchase smooth and enjoyable. I highly recommend Carlton and VW Alexandria for anyone in the market for a new vehicle!

I am not fond of going to car dealerships but this one was different. Sammy took great care of me and everything went so smooth. I was in and out so quickly. I will definitely buy my next car from here and hopefully Sammy will still be around.

I was helped by Zahra to lease a new Jetta. She was very helpful and friendly. She helped me get the information I needed to decide. The process went smoothly and I left the dealership with my new car that same afternoon. I've been a customer for 12 years, and have always had a very positive experience at Alexandria Volkswagen

I purchased a Taos from Zahra, and could not be more happy with my purchasing experience. The entire process was very smooth, and the entire staff very accommodating. Great transparency and extremely helpful throughout the entire process. She confirmed a time for the test drive, and had the cars I was interested in ready to try out. I appreciate your great work. Will most definitely purchase from here again!

I purchased a Taos from Zahra, and could not be more happy with my purchasing experience. The entire process was very smooth, and the entire staff very accommodating. Great transparency and extremely helpful throughout the entire process. She confirmed a time for the test drive, and had the cars I was interested in ready to try out. I appreciate your great work. Will most definitely purchase from here again!

I bought my first car about a month or so ago at this dealership with Rob Rocheford. It was a great experience and he answered all of my questions, however I unfortunately did not look at the JD Power vehicle valuation beforehand. I think in some ways he took advantage of my lack of knowledge regarding cars and sold me the car at a price he knew was way too high. As I said this was my fault, but I recommend anyone going in to ensure they have a good understanding of how much the used car is actually worth-and negotiate! Regardless, I do love my car and learned a valuable lesson.