Customer Testimonials
They picked me up at the train station after several hours and delays from Amtrak. The dealership took the time to show the features and functions of the car. My friend had a good experience in 2003 where I feel they have kept the same energy he experienced from back then.
Working with Ibrahim was a great experience. He helped my brother buy his first car—a Jetta—and made sure to walk us through all the options available. He was patient, informative, and made the whole process smooth and stress-free. We really appreciated his help and attention to detail. Highly recommend him if you’re looking for someone who genuinely cares about helping you make the right choice!
This was an amazing dealership. There was a wide selection of well maintained cars. The staff were courteous and knowledgeable, especially Ibrahim! We couldn’t be happier with our purchase!
Came in from out of state to pick up a vehicle. Both Farouk and Jasmin made the experience and transaction very pleasant and efficient. I appreciate the customer care and plan to be a repeat customer in the future.
Great experience with Ibrahim and the Finance team. They did a great job and we love the car.
I recently purchased a Volkswagen Tiguan, and I can confidently say the entire experience was smooth and enjoyable thanks to the exceptional service provided by Ibrahim Ahmed. From the moment I walked into the dealership, Ibrahim was professional, knowledgeable, and incredibly patient. He took the time to understand exactly what I was looking for, answered all my questions thoroughly, and never once made me feel pressured.
Ibrahim’s transparency, honesty, and genuine care made a world of difference. He went above and beyond to make sure I got the best deal possible, kept me updated every step of the way, ... Read More DealerRater - Apr 26, 2025
We were in immediate need of a new car after ours became undrivable. When we reached out to the dealer, we were treated well and we're able to discuss our needs without pressure. The purchase process has been easy and clear. Maria has been exceptional, helpful, and has made use feel secure in our choice to purchase from her and this dealership.
Maria was amazing…which is why we purchased our new VW Atlas from her. So grateful to her for her knowledge, her help, and for showing us all the little details that add up to make the service top notch. I’m so glad we got to work with her and I’m so glad she’s the one we purchased our new car from. Thank you!
Thank you to Ali! He assisted me to upgrade and expand my VW family. I came in for a service and was completely unaware of the excellent rebates and trade in deals available. So I upgraded my Tiguan and expanded my car family by adding a Taos. With deals like these why buy just one when two are twice the fun! Go in and let Ali make your dreams a reality.
My sales rep Ibrahim was super helpful the entire time. From my initial interest online to finally walking out with the keys to my new car. Friendly beyond all expectations and truly a great experience.
Dealership was very busy. It's located in a very busy section of downtown Alexandria. Plenty of amenities to keep waiting customers occupied. Dean Reyes is a gem!! Very patient and takes his time to ensure that all of your questions and needs are addressed. He even thought of things that I forgot to ask about! He's got to be tgeir #1 Salesperson- he's that good! Thanks to Dean, I'm a satisfied new VW owner!
Ibrahim (sales) and Jasmin (finance) were easy to work with, answered a bunch of questions and moved the transaction along at just the right pace for me.
I was definitely on the hunt to trade in my current vehicle so I filled out the trade-in estimate on the dealer's website. After submitting it, Dean reached out within 10 min. We agreed to meet for me to check out the models I was interested in and eventually do ab test drive. Dean was very helpful with answering my questions, was willing to show me the various models to compare features and overall just a very patient sales personnel.
He made me comfortable to make my own decisions and not place any pressure to leave with a new vehicle.
... Read More DealerRater - Apr 1, 2025
Dean was great. They sold the car we came in for but found a similar model that was fantastic as well. We had a very good experience!
Has good amount of selection, and knowledge staff. Charges 1000 for paper work was a little excessive.
I received great service with helpful and knowledgeable staff. Maria answered all questions and didn't tell to upsell over what I needed.
The sales associate was phenomenal at his job. Not only was he phenomenal he was also very courteous and well informed. It was a pleasure purchasing a vehicle from here.
Ibrahim and the finance office were very helpful and willing to slow down and explain the process. My experience was great overall and the car is nice.
Ibrahim and Jasmin was really helpful during my recent visit. Ibrahim worked with me on picking the right car for me. Even guided me to better understand what I am purchasing and made sure preference was met. Jasmin kept everything simple convenient during the process. Both employees was able to answer any inquiries I had before making a final decision. Will definitely consider coming back for the 2nd car. Great experience overall. Thanks
I made a 7:30 a.m. appointment for an oil change. On the day of the appointment, I was accommodated by service agent Julian Leath (5 stars) in a most courteous and efficient manner at the exact agreed-upon time. My car was serviced in less than an hour. I was quite gratified to still have a full day ahead of me!
Mobile Service was great. Herson, the technician was great to deal with. He arrived on time and was courteous and helpful with answers. Well worth it.
Our salesperson, Sedeke, was absolutely phenomenal. My husband and I came to Alexandria VW on a Saturday and did not make an appointment; this did not stop Sedeke from giving us a world-class shopping experience. His patience, expertise, and willingness to help made the buying process smooth and easy. He had no problem addressing our questions and going above and beyond to help us find the right vehicle. We ended up purchasing an Atlas and I could not be more pleased with the experience and the car. Definitely get your next VW here!
I had the pleasure to work with Zahra and Jasmin when I bought my first car. They are really helpful and they tend to do their best to get you the best deal out there.
My brother recently purchased a brand-new 2024 Tiguan SE from Alexandria Volkswagen, and we were thoroughly impressed by the exceptional service and attention we received.
We initially scheduled an appointment with Atig Popal, who was our Sales Associate. When I first met Mr. Atiqe at the dealership, I honestly thought he was the General Manager. His professionalism, demeanor, and confident presence were truly remarkable. It came as a surprise when he introduced himself as a salesperson.
Atig Popal went above and beyond in explaining Volkswagen’s incredible deals. His deep knowledge, customer-focused approach, and ability to make the entire process smooth ... Read More DealerRater - Dec 21, 2024
My wife and I just bought a new 2024 Tiguan SE from Alexandria VW, and we were very impressed with the attention and service we received.
We initially made an appointment with Atig Popal, who was our Sales Associate, for Friday but we had to bump it up to Thursday, which Atig said "no problem, come on in".
(We found out later that Thursday was Atig's day off, which he gave up to accommodate our schedule)
Atig made our car buying experience a real pleasure.
He showed us a number of vehicles and features we were interested in. ... Read More DealerRater - Dec 14, 2024
My husband and I recently purchased our vehicles from Alexandria Volkswagen, and the experience was absolutely fantastic from start to finish. The team went above and beyond to answer all of our questions and made sure we felt comfortable every step of the way. Daniel, our sales consultant, was especially amazing—professional, knowledgeable, and incredibly efficient. Thanks to him, we were in and out in no time, fully prepared and excited about our new cars. If you’re looking for a hassle-free, top-notch car-buying experience, we highly recommend Alexandria Volkswagen!
I highly recommend this dealer I completely impressed with their Wonderful and professionalism service cheers 🍻
"In & Out" Alexandria Volkswagen has a Great selection of vehicles both new and used. My guy Rob Rocheford's pressure less, accommodating and candor approach made for a pleasant car buying experience! I truly appreciate all of the additional photos and videos prior to the sale. Thanks to Zahra Ezzaitouni, finance was a breeze. Paperwork and keys in under an Hour!! Oh, thanks for the goodies. Overall Wonderful experience. Thanks Team
Maria from Alexandria Volkswagen, Sayed Their finance manager, and Aziz, Management personnel were very nice. When time stretched on we were all able to find reasons to laugh as they kept the atmosphere approachable. They all went above and beyond to keep me in the budget I was not willing to compromise. And I drove off in a brand new beautiful automobile. Thank you all for a great experience.
I wish I could give this dealership a zero!!
This past Monday through Wednesday, I was helping my daughter search for a used vehicle.
My wife and I are both retired and live full time in our RV traveling the country.
Our adult daughter lives in Largo, Fl., ground zero for two recent hurricanes.
She and her dog are currently sleeping on a friends couch and she has no transportation to her new, much lower paying job.
She asked for help locating one of several cars she would like to purchase with a pre approved loan from her credit union.
... Read More DealerRater - Nov 2, 2024
Always helpful and super easy to do business with. Can walk in and out with a new car same day no problem! Zahra was great and made sure we ended up in the right car.
Kudos to Rob Rocheford! Knowledgeable, helpful and just downright smart! He knew every feature of the car and was patient in explaining it and walked me through it without being condescending or pushy. He had just the right touch and followed up with helpful emails. I was very impressed that he took the time and effort to prepare and send me a comprehensive comparison of the three cars I had narrowed down. Outstanding!
Zara Ezzaitouni was the most patient, attentive, and caring sales associate I’ve come across in a long time. Her response time was immediate phone and text. I know my husband and I weren’t the easiest to work with but she maintained patience and professionalism through out the entire process. As a result my daughter is happy and I’ll be back to buy a new car for myself. #teamzara Also the finance manager Brian was the best super knowledgeable he made the financing process so easy and was able to work a miracle.
Zahra Ezzaitouni Was my sales associate. She very responsive to all of my texts, emails, questions. We were able to do the majority of the paperwork online, so my time at the dealership was limited. The car was clean and well maintained. I live 4 hours away , Zarah picked me up at the Amtrak station and took me back to the dealership to get the car. She really put in 100% effort and really accommodated me. The finance process was smooth and Joe was helpful. It really was a pleasant experience.
I recently had the chance to check out the 2024 Volkswagen Tiguan, but what really stood out to me wasn’t just the car—it was the dealership experience. After a less-than-stellar encounter at another dealership, I was prepared for the worst, but the team here, especially the salesman, Rob Rocheford, really turned things around.
From the moment I walked in, he was incredibly friendly and attentive. Juggling three kids with no phones is tough enough, but he made the process feel easy. He didn’t rush me, listened to my needs, and was patient as I went over the options. ... Read More DealerRater - Sep 30, 2024
My husband and I bought a used vehicle Land Rover from Alexandria Volkswagen. The experience was very customer driven. The sales associate that we worked with was Zahara and she made sure to keep the car on hold for us till we were able to get to the dealership when we arrived. It was a very smooth process from test drive to purchase, I look forward to purchasing another car from this dealership again .
I talked to Sammy on the phone and arranged a test drive. She was helpful in completing the steps even helped look for car insurance. It was a pleasant experience
Carlton Cotton sold us a preowned Tiguan and was extremely helpful and upfront. We felt secure in our purchase and financial commitment.
I recently purchased a vehicle from VW Alexandria and had the pleasure of working with Carlton Cotton as my salesman. From start to finish, Carlton provided exceptional customer service. He was incredibly professional, polite, and well-informed. I appreciated how culturally competent he was and how engaging our conversations were throughout the process. Carlton didn’t hesitate to answer any questions I had, and if he didn’t know the answer, he quickly found out for me. His attention to detail and commitment to ensuring a positive experience made this purchase smooth and enjoyable. I highly recommend Carlton and VW Alexandria ... Read More DealerRater - Sep 15, 2024
I am not fond of going to car dealerships but this one was different. Sammy took great care of me and everything went so smooth. I was in and out so quickly. I will definitely buy my next car from here and hopefully Sammy will still be around.
I was helped by Zahra to lease a new Jetta. She was very helpful and friendly. She helped me get the information I needed to decide. The process went smoothly and I left the dealership with my new car that same afternoon. I've been a customer for 12 years, and have always had a very positive experience at Alexandria Volkswagen
I purchased a Taos from Zahra, and could not be more happy with my purchasing experience. The entire process was very smooth, and the entire staff very accommodating. Great transparency and extremely helpful throughout the entire process. She confirmed a time for the test drive, and had the cars I was interested in ready to try out. I appreciate your great work. Will most definitely purchase from here again!
I purchased a Taos from Zahra, and could not be more happy with my purchasing experience. The entire process was very smooth, and the entire staff very accommodating. Great transparency and extremely helpful throughout the entire process. She confirmed a time for the test drive, and had the cars I was interested in ready to try out. I appreciate your great work. Will most definitely purchase from here again!
I bought my first car about a month or so ago at this dealership with Rob Rocheford. It was a great experience and he answered all of my questions, however I unfortunately did not look at the JD Power vehicle valuation beforehand. I think in some ways he took advantage of my lack of knowledge regarding cars and sold me the car at a price he knew was way too high. As I said this was my fault, but I recommend anyone going in to ensure they have a good understanding of how much the used car is actually worth-and ... Read More DealerRater - Aug 27, 2024
Zahra was my sales rep for our recent car purchase, Fantastic Car buying experience. Honest, Direct and well informed!!!
I got a new Tiguan 2024 today and Zahra from Alexandria VW helped me. She was very professional, friendly and helped me find the car with all the features I was looking for. She was very kind and patient through the whole process. Zahra also did not let me leave until she helped me pair my I phone to the car to have the VW app working. She made sure I left the dealer with everything set up. Thank you very much Zahra, I appreciate your care today.
I purchased my vehicle on June 8th 2024. The vehicle I was interested in sold the day before and ironically the same happened to another woman in the dealership at the same time. I asked for what inventory meets my criteria, I saw one car and PURCHASED.
Well the car had a DEFECTIVE rear view mirror. I was advised they would put one in place (wires exposed, and if you have to brake a little hard IT FALLS DOWN) until a new part came in. WELL I STILL DO NOT HAVE THE PART, I STILL DO NOT HAVE MY TAGS, AND ... Read More DealerRater - Jul 31, 2024
Rob Rocheford was great to work with. I recently purchased a Volkswagon ID.4 at this dealership. My salesman, Rob Rocheford, provided an exceptional car-buying experience. He was very knowledgeable of the vehicle, and he guided me through every step with patience and professionalism. Rob ensured that all my questions were answered and made sure I felt confident in my decision. I highly recommend Rob for anyone looking to buy a Volkswagen; his dedication to customer satisfaction is outstanding.
Just bought a VW taos, Great service. Maria Salimi and jasmin. Great to work with.
I have leased many vehicles from this dealer and they not only have the best pricing, but also the best selection and service. If you want the best Deals, Go see Aziz & Maria. Thanks guys, I will be back!!!
Rob is a massive help and I'm very happy that he picked up when I called. His expertise and knowledge of the GTI I wanted was incredibly helpful, it honestly allowed me to relax. His no-nonsense, straightforward mentality really made our conversations feel like he was there to make sure I was going to get the best deal out of my trade-in value and the new GTI I wanted. I will absolutely be visiting this dealership for anything in the future. I appreciate everyone who works here!
I had a great experience working with Dean Reyes. Patient and respectful of my decisions and helped me find the perfect car. Highly recommend him to buy a car!
Atiq was incredibly helpful and truly went above and beyond. He followed up after our test drive and secured the best deal for us. I'm extremely pleased with his dedication. He even stayed late to help us connect our phone to the car and patiently explained how everything works. I gave him a double 5-star review!
Rob Rocheford was super helpful and extremely welcoming. He made the process very smooth and was very attentive to details when presenting the car. Great guy to work with!
Maria was my salesperson and she is the best. I will definitely come back with my wife to buy a VW Taos. She gives good advice.
Purchased a new car from Rob and he was fantastic to work with. He thoroughly researched the inventory, patiently reviewed my options, matched the trade in value I was looking for, and allowed me to take a solo test drive for as long as I needed. Never once made me feel pressured to make a decision and didn't employ any dealer tactics to try and wear me down. Thanks again for the great experience and would definitely purchase from Rob again!
Rob was awesome! He went above and beyond in my car buying experience. I walked out of the dealership not expecting to leave with a brand new vehicle. He understood my concerns of being safe and wanting the best purchase for my family. My kids enjoyed him too! Thank you Rob, I am happy to be apart of the Volkswagen family!
Rob was super helpful when I wanted to buy my car after the lease ended. I really appreciate that he was proactive and called me to make an appointment to take care of the transaction. He was very nice and explained everything. He made the process very easy and pleasant and I recommend him highly.
I drove 2 and half hours to purchase my new Atlas, Dean Reyes, was patient and very professional. He knew I was coming to test drive the car and had it ready when I arrived. He made the purchasing process quick and smooth. I will recommend Dean and this dealership to others.
Rob Roachford and Syed were amazing very helpful and made this process so easy and sweatless. Overall great experience
This was our first car buying experience as a couple. Rob Rocheford was wonderful to work with. We visited Alexandria Volkswagen twice before our purchase date. The first day we drove three VW Atlases. On our second visit we wanted to try the Cross Sport. Rob spent time doing research on their inventory so we could make the best of our time spent. On Saturday we showed up and were ready to purchase a CPO Cross Sport. Rob and the finance staff talked us through the process and made sure we were comfortable. Thank you Rob and Alexandria VW - ... Read More DealerRater - Apr 29, 2024
Sorrell was amazing. He knew just what I wanted and needed and helped me the entire way through my deal. I highly recommend him for your vehicle purchases.
Trading in our car for a new one was super easy and got a great deal. Rob, our salesperson, was just terrific.
I was able to get a vehicle which will help me get back and forth to work ( thanks Sorrell )
I have purchased my last two vehicles with Rob Rocheford, and each time has been a smooth and enjoyable experience. From showing me all the possible inventory to explaining every option available with the trim I selected, I could make a confident choice knowing Rob presented all the options well. Would highly recommend this dealership and will continue to use them going forward.
Rob Rocheford was outstanding throughout the entire process. He talked me through my options, showed me what else i could look at in my same price range, kept things transparent, and helped me figure out how to get the car I actually wanted instead of what I initially came to see. Didn't pressure me, plainly offered the options and even managed to get more of a trade-in offer for buying new instead of used but let me walk out that day because I prefer to sleep on a decision like this. Thanks to Rob's courteous treatment of me, ... Read More DealerRater - Apr 13, 2024
Sorrell helped me to learn everything about the bells and whistles on the Tiguan. He gave me a number. I checked around and no one could beat it. At the last minute I told him I wanted to throw in some accessories that were greatly discounted at a nearby dealer. They honored that dealers prices and installed the parts for me. Overall great experience.
I was extremely pleased with the vehicle, service and price I received from Sorrell and Alexandria VW
I appreciate the straightforward process of buying a car with Sorrell. I would definitely recommend him if you are looking for a new or used vehicle. He’s transparent and looks out for his customers.
Easiest car buying process I have ever had and I flew down from Boston for the deal. Excellent prices, professional service and no wasted time with upgrades, additional sales pitches at the last minute, etc. Excellent low pressure buying process that was easy to navigate. My only complaint would be the document fee for $899 seems higher than industry standard, but then again with as smooth as everything went on the surface I would like to think that is due to extra in house staff overhead that allowed everything to flow so smoothly.
Sorrell was the best! He was very knowledgeable and accommodating. He listened to all of my wishes and concerns and found the best vehicle for me. Thanks a million Sorrell
I received Great Service from Dean Reyes at Alexandria Volkswagen, everything was quick and easy. I really recommend
Sorrell was very patient and knowledgeable. He made sure all my questions were answered and addressed any concerns I had. I would definitely recommend his services for anyone in the market for a vehicle.
Great experience. Process was very quick and easy. Sorrell Carter was very professional and helpful.
Sorrel was terrific- no nonsense and an easy process.. would definitely recommend the dealer ship
I had an early appointment for recommended maintenance and worked with Chaun. He was great with keeping me informed about what was going on with my car and answered all of my questions about future service/packages I was interested in. I definitely recommend seeing Chaun for any future VW service help.
Sorrell Carter was the best . I came in to inquire about trading my vehicle and walked out with a new car . I’m so very thankful . Sorrell was the best and very knowledgeable and helpful . Thank u so much .
Maria Samili was fantastic. Easy to work with and quick to answer any questions. The whole process was painless and I will definitely be coming back to buy another car.
Had a great experience with Rob Rocheford in purchasing our new car today. We bought a Volkswagen Golf, GTI and could not be more satisfied. His experience, effort, and ability to find us the best deal was appreciated. This is now the second car we have purchased from this location and from Chaun at the service section to Rob with sales and Seyed from the finance department we are never disappointed. Many thanks for making our experience smooth and timely. Shannon and Mike Pingitore
Great service. Knowledgeable sales and finance staff. Sorrell was outstanding from the beginning to the end of the sales process.
Sorrell Carter helped us find the exact car we were looking for. He was great to work with and we had an excellent experience at Volkswagen Alexandria.
Filled out all the info online,I was never was contacted by dealership about the vehicle.
Fantastic!never knew it would be so simple and easy to purchase a lease vehicle. Everyone was patient and for the most part very knowledgeable.
This is my 4th time purchasing a vehicle here at Alexandria Volkswagen and as always I have received Five star service. Thanks Sorrell and Alexandria VW
This Dealership was cool but I feel like there’s way too many cars in that small lot. You could barely park your own car with how tight of room there was. Dean was cool when contacting about the car but I feel like he didn’t try, I actually bought a better car from another Dealership w/ a lower rate/car payment. These guys at VW just wanted a sale and kept saying they couldn’t bring the price down or they couldn’t do this. I’m sending him multiple emails on my process and he never responded ... Read More DealerRater - Jan 13, 2024
We just bought a new car to prepare for a new addition to the family and this team was great. Rob made us feel very comfortable and was very knowledgeable about all of the models. Highly recommend!
Sorrel Carter was my salesman! I had a wonderful experience. Thank you for you help
I recently purchased a used RDX from the dealership and the car did not look like it did online. The concerns I had on my test drive were not addressed and even tried convincing me it was something else when his suggestion had nothing to do with the actual problem I was concerned with. Multiple issues inside the car the sales associate did not care to address. Only cared to address a big dent in the bumper (probably from the dealership staff themselves). I noticed multiple cars located on the end having scrapes and damages because of the tight spacing ... Read More DealerRater - Jan 10, 2024
Robert was very patient and always making sure we feel comfortable and happy with our choice.
Rob Rocheford was everything you could ask for in a sales associate. We test drove a car one weekend, and since we didn't hear from our insurer about a pay out for weeks, put car shopping on hold. When we reached back out to Rob out of the blue weeks later, he acted as if there was no time or space in between. Super accommodating, had all the information, made the process a breeze. Great experience!
Maria was helpful with my car purchase despite some mishaps on my part. She was able to thoroughly help me
Great people to work with and work fast. Thank you for your help and customer service
It took a little time but happy with my purchase. Thanks guys and happy holidays
This dealer was very helpful in helping us locate the Audi E Tron, with the specs that we were looking for. They seem to have the best inventory in the DMV at very reasonable and fair prices.
First time car buyer and Rob made it a very smooth and easy process! He was kind, patient, and supportive. Thanks Rob!
Great service, helpful, friendly I greatly appreciate your help with my new vehicle. This my secon purchase here
Fast kind courteous. Great team. Thank you Sorrell for the excellent service. We will be back for the GT!
Great and quick service from Sorrell. He was very communicative and helpful. I will be back for my next vehicle.
It was a long process with some hiccups but overall a positive experience. I liked Jamal’s straightforward approach and he was appeared to be quite honest. The finance part was a bit painful but it is what it is.
Experience was good and professional . Made the car buying an easy process and quick as possible