Customer Testimonials
Alexandria Volkswagen provided excellent parts and service, and when my husband and I experienced a mix up with a military discount, management made sure it was fully and quickly resolved. The dealership owner spoke with me directly, expressing that taking care of military families matters a great deal to him/Alexandria Volkswagen, then followed through with his actions. Special thanks to Jonathon T for being exceptionally kind and helpful, and Julian for setting up our order and service request quickly.
Joe in Finance was outstanding and truly saved the day. He was professional, helpful, and made the process much smoother.
Unfortunately, my experience with my salesperson, Jamall Blake, was disappointing. He was unresponsive throughout the process and did not follow up regarding a repair he said he would discuss with the technician before my visit. After purchasing the vehicle, I left multiple voicemails and text messages to follow up, but I never received a response from him. Even when the dealership confirmed he was available, he did not return my calls.
I really enjoy my car, but the lack of ... Read More DealerRater - Jun 30, 2026
Jackson R was very helpful and made our car shopping process very pleasurable and easy (especially with a toddler with us ) thank you Jackson
Great place. Request to work with Jackson!
Shoutout to my sales consultant DANIEL PERRY I didn’t get the car I initially came in for but I left with Something soo much better and a 2026 they got in me And out definitely recommend 10/10 everyone was awesome Even the finance lady that helped me out I forgot her name But she was amazing as well, they made sure I still left with a car
Maria provided me with excellent service. I love thus dealership for their patience and support.
Jackson helped me get my new car and gave me the best customer service ever.
Today's my Birthday, and my salesperson Carlton dis his big one helping to make sure I got the exact Atlas Cross Sport SEL R-line that I wanted. Super cool guy, will definitely be my forever salesman! Best Birthday ever!!!
Sales person Carlton was the best His customer service was excellent!
Didn't have a good experience. I drove 45 minutes in rush hour traffic after I received an email that they had the car I wanted in stock. I just wanted to test drive it. I arrived and the lot is jam packed so it was hard to maneuver. Then I got as told where to park and a man at the curb said to talk to him. That's a first for me but okay. I told him which car and he said he sold it. I said can you check and he went inside for 2 minutes and came out ... Read More Yelp - Jun 25, 2026
Thank you to Dean Reyes for helping me get my car excellent service.
Great deal, great dealer! Jackson helped me find a great car at a great price. Excellent experience and outstanding customer service!
Carlton provided us a 10/10 experience. Will come back always.
Carlton Cotton was one of the best. Guided me thru this whole process and was super honest and didn’t try to lead me on. He basically let the car sell itself but was super helpful !
Jackson was very helpful and understood the needs that my son was looking for in a car. Thank you Jackson
Jackson help my son get his first car today, very helpful and knowledgeable. Jackson definitely took care of us today and I’m glad he was the one to do it. Job well done
Dean Reyes was very nice. We have nothing but good things to say. We were able to get our car with a good rate percentage and 0 down.
Thanks to Dean Reyes for helping us through the process of my first car. He was really kind and nice understanding. They were able to help us with a lower rate for our car.
Maria was super nice to work with. She gave us plenty of time to pick and choose the car we wanted. Plus I got to test drive the car with her and she took the extra time to go over the specs and how to configure my car the way I wanted it.
Dean helped my grandmother find the perfect car for her. He was super helpful!
All the staff were really kind, specially Zahra was really helpful in the whole process of getting the car, she explained me every single doubt I had and gave me a lot support in every step. Definitely is a person to trust if you want to buy/lease a car
Jackson has helped us through a long process and we ended up with a nice car and good value.. a lease.. and we were pleased to have such a friendly, welcoming and patient person to work with. and we will remember.!
Carlton is the best salesrep they have!!!
Posting a review on behalf of my Dad, he just purchased a SIV from Alexandria Volkswagen and our experience working with Carlton Cotton was truly amazing from the moment we pulled into the parking lot. A truly trustworthy salesman! Satisfied customer!
Maria Salemi and Aziz Kettani are nice, respectful and patient. They did really well to make my car buying experience smooth and seamless!
The experience I had with Zara was fantastic! Her and Aziz were amazing throughout my entire car buying process!
Jackson helped me with my id4, thank you som much
Zadra was very good
Zahra is great
Carlton was very helpful, great salesman.
I purchased a certified 2023 VW ID.4 for for $20.6k the showroom floor model, it was in perfect condition like brand new. I was having financial stress and vehicle range-anxiety issues, all were addressed and both gentlemen were very professional. Mr. Sascha Mason handled the specs and vehicle questions and Mr. Farouk Khemakhem was easy as it goes for the financing (2.99% rate!) Processing was also fairly fast, all-done in less than 2hrs. I waited 2 weeks to do this review to see what would come up, and nothing. Uneventful. The ID.4 has been flawless in operation, smooth driving, comfortable and which is ... Read More Google - Jun 16, 2026
Worked with dean was very helpful easy process good deal.
Carlton Cotton sales person and Alexandria VW were excellent! We got a great, no hassle deal on a new car. Would definitely recommend Cotton and Alexandria VW to anyone.
Be careful which salesperson you choose, this can be a deal breaker.
Me and my fiance made a recent purchase of a Jetta S 2024 model at this dealership.
This was a mixed experience for us. We happened to go there 2 consecutive days and were helped by Maria and Aziz in sales and Jasmine in finance. Our sales representative, Maria, was pleasant and friendly but lacked information, patience and kept pushing the question about signing down the deal.
We had a shorter but very helpful interaction with Aziz, because he answered our questions and reassured us about concerns for the car ... Read More Google - Jun 16, 2026
Great experience, no BS just facts and a great car
Carlton helped me out great guy didn’t sugarcoat anything and made the process very easy.
I had a great experience purchasing my 2022 Audi E-Tron from Alexandria Volkswagen. The internet sales person Zahra Ezzaitouni was very helpful. She got me $200 off the sales price & canceled their $399 theft protection, which is a dealer scam to make more money for for NOTHING. I really appreciate her standing up for me. The total experience was fantastic.
I don't normally write reviews, but felt compelled to here. We were so pleased with the car buying experience at this dealership. After owning four VW's, this has been our best experience. Jackson was such a pleasure to work with. He was able to keep up with all of our daughter's questions and concerns. He is the opposite of a pushy salesperson. Ultimately, I believe she chose to buy the car from him instead of other VW dealerships as salespeople had been calling and texting and emailing her nonstop. His approach was the opposite. Will definitely send ... Read More Google - Jun 14, 2026
I’ve had 4 VW’s over my lifetime. We recently helped our daughter with some research for buying a car. When we came to see the cars she narrowed it down to, Jackson couldn’t have been more polite, helpful and understanding. She’s a savvy buyer and knew what she wanted. Jackson was a great match for her. I highly recommend him for anyone buying a VW.
I’ve been in Sales for my entire career and really enjoyed that we never felt like we were being sold to. It was a wonderful experience and couldn’t be happier ... Read More Google - Jun 14, 2026
Dean Reyes was absolutely amazing, that’s the guy!🎉🎉🎉🎉
Zahra provided an outstanding car-buying experience from start to finish. She was knowledgeable, professional, and transparent throughout the entire process. She took the time to answer all of my questions, explained every detail clearly, and never made me feel pressured. What stood out most was her responsiveness and willingness to work with me to find the right vehicle and financing options. Buying a car can be stressful, but Zahra made the process smooth and enjoyable. I highly recommend working with her if you’re looking for someone who genuinely cares about her customers and goes above and beyond to help. ... Read More Google - Jun 13, 2026
Zahra was so helpful! Thank you!
Dean and Daniel are the dynamic duo you need when car shopping! This was my first time purchasing a new vehicle, so I had a lot of nerves and questions. Throughout the whole process they were patient, informative, and understood my concerns. The entire experience was seamless and I suggest everyone to work with them. I wouldn't have purchased the vehicle without their patience and I am LOVING this car. I purchased the beautiful Tiguan SE and I don't have any buyer's remorse. Thank you again Dean and Daniel!
Zahra amazing
Dean greeted me the moment I walked in the door. He was very helpful showing me the Jetta Sport and Tiguan S/SE models and explaining all the different features. Ultimately, the 2026 Tiguan SE proved to be the best fit. Daniel introduced himself and we talked about the car, also bonded over trips to Spain. I brought the missus later in the day for final approval and she loved the car. The staff and overall experience shopping at Alexandria Volkswagen was wonderful. Dean and Daniel were welcoming, friendly and a major reason for a successful deal.
Dean our salesman was very fast and helpful. My daughter is very happy.
I purchased a VW Tiguan yesterday for my son and our salesperson Maria was fantastic! She was attentive, professional, and incredibly efficient throughout the entire process. I usually dread buying a car because it often takes hours at the dealership, but this experience was completely different. Maria made everything smooth and stress-free, and we were in and out in just over a hour. If you’re looking for a salesperson who values your time and provides excellent service, I recommend Maria!
Jackson helped us out and was a big help in our car buying process!
If you are interested in a VW, go see Sascha @ Alexandria VW. Chill guy, knowledgeable, down to earth and not you typical pushy sales person.
His initial contact was friendly and he acknowledged everything i asked for. He didnt try to sell me some other random vehicle that I didnt care for. Again if you need a down to earth human being who smiles and is a people person. Ask for Sascha! The rest if the staff was nice too, but he set a new standard for sales people IMO.
Pictured below he is helping my wife figure out her ... Read More Google - Jun 9, 2026
Jackson is a beast!
Carlton Cotton is a humble, honest businessman!
Carlton was a great help.
Came all the way from upstate NY to pick up my new vehicle, Zahra was the one who helped me out, made the process very smooth and was very patient with me and lovely.She also took the time to explain the features the car had. Thank you for your help on my new vehicle I love it!! 10/10 recommend her!!
My boy Sascha got me right!!!
I had a wonderful experience at alexandria volkswagen, I went to get my airbag and light replaced, the service department did an excellent job explaining what needed to be done, and finish earlier then quoted.
I worked with Darius to purchase a VW GTI and had a great experience. Highly recommend if your in the market.
Jeff was so helpful throughout the process. Unlike other dealerships, he wasn’t pushy and gave me time to make my own choices. Fully recommended dealership
Excellent performance of duty by Sasha Newton-Mosby. Facilitated rapid preparation of documents for sale, attentive/informative responses to our questions, and was able to get the cars we wanted to test drive ready for us (one was in an off property lot when we asked about it). When we decided on the car we wanted to buy, had it detailed immediately. It passed Maryland inspection today to our relief. Our thanks to Alexandria VW and Sasha NM!
Atiq was friendly, knowledgeable, and made the car buying process easy.
Carlton was so helpful! He made the process so easy and we really appreciate it!
Darius helped us get the right Volkswagen. He was patient (no pressure), helpful, and knowledgeable. Overall great experience and price.
I had an outstanding experience working with Jerson at Alexandria Volkswagen! From start to finish, he was professional, knowledgeable, patient, and genuinely committed to making sure I found exactly what I needed. He took the time to answer all of my questions, explained everything clearly, and never made me feel pressured throughout the process.
What really stood out was his excellent customer service and attention to detail. Jerson went above and beyond to ensure everything was smooth, stress-free, and enjoyable. It’s rare to find someone who is both highly professional and truly cares about their customers.
He made the ... Read More Google - Jun 3, 2026
Awesome customer service. Jackson was our salesman. If you are going for a new or used vehicle Ask for Jackson. Very knowledgeable and dedicated to his job.
Sasha Newton-Mason was the sale representative for our purchase. He was responsive to our questions and knowledgeable. Then the Finance Manager, Farouk Khemakhem, made the entire experience so easy. Best car buying experience with no pressure with a helpful team!
Jackson is the absolute best. He made everything so easy and perfect. We appreciate him so much. He is a great guy and down to earth. Thank you to him
Very good experience which is rare in car dealerships 🙂 Jamall Blake was professional, efficient and very respectful. I highly recommend him as your go to sales manager 🙂
⭐⭐⭐⭐⭐ Excellent experience! Mr. Carlton Cotton and Famous Khemakhem were both incredibly helpful throughout the entire car-buying process. They were professional, knowledgeable, and made everything easy and stress-free. They helped me find and purchase the right Toyota for my needs and answered all my questions along the way. Thank you both for your outstanding service, support, and guidance. I truly appreciate your help and highly recommend working with them!
I had an excellent experience purchasing my car from Alexandria VW. The staff was friendly, knowledgeable, and made the process smooth and stress-free. The beginning to end support I received from Sacha was greatly appreciated.
Great experience working with Maria, very patient and gave us plenty of time to make a decision. She had great information to help us buy a car!!
Thanks Sascha and Syed for my new GTI. Relatable and friendly. In and out in an hour. Shoutout to Kenny parts manager too.
I worked with Maria to get my VW Atlas purchased. She was patient and friendly. I came to the dealership with my child and she was facilitating to my young child's needs for entertainment. Would recommend her to anyone looking to purchase a vehicle.
Very helpful and closed the deal with us.
Carlton was very knowledgeable and answered all of my questions.
Mr Carlton Cotton was so very helpful and provided excellent customer service.
Maria was so helpful with my out-of-state purchase. Paperwork flowed quickly & smoothly. Wired the funds and she picked me up at the airport. Could not be better!
Liked that there was no hard sell. Cars sell themselves apparently. Ask for Robert. He really knows the car and how to use it which is important and was responsive, quick and efficient.
We bought a very nice pre owned Nissan Murano SL. Sascha was very profesional and easy to work with. Great service !
I bought a new Jetta GLI for my daughter from Jackson, who was an outstanding sales rep. He was extremely helpful and friendly and made the whole process easy and without pressure. This is my second purchase from Alexandria VW. Highly recommended.
Carlton cotton was great
Great place to buy a car. Jackson was extremely helpful and patient
Jackson is my salesperson and he’s honestly the best at it. From the beginning, he was attentive to what I wanted and addressed all my questions with sincerity and honesty. I had an idea of which car I wanted, but through conversation and care with Jackson, I was able to make my decision. I wanted to take a few days to ensure this was the best decision and never once felt pressured or hurried. Jackson stayed in contact with me and when I was ready, made the transaction the smoothest possible. Not only have I got a great new ... Read More Google - May 25, 2026
Dean was great through the whole process. Answered all of my questions and helped me find the perfect car!
Robert was excellent. He was very knowledgeable and compassionate!
We found a vehicle online but were able to get all the information we needed (window sticker, Carfax report, extra photos) prior to traveling from Maryland to the dealership. Zahra was super helpful and we enjoyed working with her. She was very responsive on the phone and over text. There were no surprises when we got to the dealership or during the purchase process.
We had a fantastic buying experience with Zahra. She’s incredibly kind and honest, and was willing to help us secure the car we wanted at a fair price.
Jamall contacted me after he saw I had previewed a car online. I responded to his voice mail, he told me what time he would be at the dealership, I got there a few minutes after he left. Another sales associate called him and Jamall came back. Really appreciated the the customer service. He was very helpful. Excellent customer service.
Atiq was a delight, and made sure I was able to drive away even when I had forgotten the title for my trade and there was an issue with finalizing some paperwork. From the moment I stepped in I was greeted warmly and everyone was extremely helpful. The price was right on the car I drove out in, and I got a better value for my trade than I expected. Overall great experience, even when having driven over an hour to the dealership. Would recommend to anyone.
Maria sold me a 2020 Honda Civic! She helped me make sure the car was perfect and fits my needs. Super accommodating and friendly.
Dear Zahra,
I would like to sincerely thank you for your outstanding professionalism and the exceptional experience you provided during the purchase of my 2026 Volkswagen Taos.
From the very beginning, your patience, clear explanations, and genuine kindness made the entire process smooth and enjoyable. You didn’t just sell a car — you created a memorable experience.
Your beautiful smile and warm personality truly made a difference. It’s rare to meet someone who combines professionalism with such natural charm and elegance.
Thank you again for your dedication and care. I wish you continued success — you truly deserve it.
With appreciation ... Read More DealerRater - Feb 23, 2026
Worst support they just think for sale after that you are on your own i bought a car and part was missing and when i ask fir it they are asking me to buy it seriously ????
If you don’t like your time wasted this is the place to go, Jamall was super helpful and made the process super easy and stress free. Thank you!!
I had the best experience working with Fasil Saleem. From the moment I walked in he made the entire process so easy and stress free. I came in looking for my dream car which is the 2022 Audi e tron GT and Fasil went above and beyond to make it happen. He listened to everything I wanted, stayed patient, and made sure I felt taken care of the whole time.
Fasil is knowledgeable, honest, and extremely helpful. He explained everything clearly, worked with me on the details, and made sure I left with exactly what I was hoping for. You can ... Read More DealerRater - Dec 12, 2025
We just bought a used Golf GTI. We had a great experience with Jamall and the staff from the test drive to the time of purchasing. At no point did we feel pressured. Jamall was knowledgeable and answered all the questions we had about the car and the process.
Bob is the best. Atiq and the rest of the crew at Alexandria VW are so easy to work with. My second car in a little over a year from this shop. The buying experience is second to none. Be transparent and communicate what you want and I bet these guys will deliver. Thanks for being very good at what you do.
We purchased a used 2022 Mach E and they could not have made the process any easier. They stayed late on a Sunday and answered all our questions. Could not recommend the dealership more highly.
Fasil and Farouk were very helpful which made my buying experience effortlessly! From the first encounter with Fasil ensured trustworthy and very professional. Farouk made sure all the paperwork was ready upon my arrival to the dealership and the car was clean and ready. I was extremely impressed with the digital desktop that made the process even smoother. I would definitely recommend Alexandria Volkswagen and Fasil to others for future purchases!
Arrived right around 6 pm last evening, and all of the paperwork had been prepared, and the new vehicle was out for a wash and a fuel up. Worked with Ali for the majority of the afternoon on preparing the deal, and he was nothing short of amazing. We were in and out in under half an hour. This is my second time purchasing a vehicle from this dealership, and I'd highly recommend it to anyone.
We arrived right as the dealership opened on Sunday morning and were warmly greeted by Dean Reyes. We told him we had noticed the large inventory of ID4s online and wanted to better understand the different trims. Dean walked us through the key differences between the S, Pro, and xxxxxxmodels, as well as AWD versus RWD. He even had a full listing of every available car, which helped us quickly narrow down the trim, color, and mileage we were looking for.
Within 30 minutes, Dean had us out on a test drive. Back at the dealership, he made the trade-in ... Read More DealerRater - Sep 14, 2025
Maria was so patient and helpful. VW of Alexandria is our go to for cars.