Customer Testimonials

Zahra was so helpful and got me into the car I’ve been eyeing for months 10/10 experience!

I worked with Atiq, and had a very good experience. Quick and easy negotiation. Would purchase another vehicle here!

Rob was 10/10 - incredible support, knowledgeable, patient, and transparent. Highly recommend.

I will NEVER take another vehicle to be serviced at this dealership AGAIN. They took 3 days just to look at my vehicle and run diagnostics for my check engine light . Then after running the diagnostics they charged me $212 and they tell me they just needed to tighten my oil cap BUT because the diagnostic test was done first, I still owe the $212. So I paid $212 and waited 3 whole days just for someone to screw the oil cap back on. I normally trust the dealership as the experts who know the best service for their vehicles but this felt like a ... Read More

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Google - Nov 10, 2026

I will NEVER take another vehicle to be serviced at this dealership AGAIN. They took 3 days just to look at my vehicle and run diagnostics for my check engine light . Then after running the diagnostics they charged me $212 and they tell me they just needed to tighten my oil cap BUT because the diagnostic test was done first, I still owe the $212. So I paid $212 and waited 3 whole days just for someone to screw the oil cap back on. I normally trust the dealership as the experts who know the best service for their vehicles but this felt like a cheap money grab. I’ve been to other dealerships and had a great experience but this is the second time I wasted my time and money for them to service one of my vehicles. I strongly urge you to go to a repair shop or auto store before getting service from here. Oh and all the loaner bikes are broken so don’t think you’re riding one of those around until your vehicle’s fixed. I found that out after I got there.

Great service, great selection, knowledgeable and helpful salesperson (Atiq was great!).

I had a great experience with the dealership. Jeff was my salesman, and he did an excellent job throughout the entire process. He was friendly, knowledgeable, and easy to work with. He made everything smooth and stress-free and took the time to answer all my questions. I would definitely recommend Jeff and the dealership to anyone looking for a vehicle. Thanks again for the great experience!

Maria was so helpful when it came to scheduling an appointment and then eventually helping me purchase my car! 10/10 experience and would highly recommend.

We have had multiple problems with the service department overcharging. The first one was over $1,000 for a part that had been recalled and should have been covered by warranty. VW America is working to get this refunded, but it has taken many months. They also have charged more than the MSRP price for a part in their own parts department. We suggest that you always do a search on the part and in the recalls and warranty. Yes, this is their job. But you cannot trust that they will do it.

Great experience! Zohra was so friendly and knowledgeable, and patiently helped me navigate a multitude of questions, even with not knowing whether I was going to be able to make a purchase as I was looking for a specific combination and am not local to the area. Highly recommend!

I worked with Carlton C. today to find the perfect car for me: a Volkswagen Taos! The entire dealership process ran smoothly, from picking out cars to test drive to signing the final papers. Carlton was very friendly and patient as he worked to make sure I was happy with the car I purchased. Overall, it was a great car buying experience!

Carlton Cotton was my sales associate. He was very direct, and understanding, which allowed me to shop without feeling pressured. I recommend asking for him if you ever want to shop here.

Had a great experience working with Zahra to get my wife’s new Audi E-Tron

Zahra was amazing!! Very friendly ❤️

We love our Tiguan. Thank you Atiq and the team that made it happen.

Carlton was great! Very professional and knowledgeable. Made the whole process seamless and stress free. Thank you!

I worked with Zahra and she was the perfect balance of knowledgeable and helpful. No pushy sales tactics, just plain willingness to help me get what I wanted. Ask for her if you shopping for a vehicle

Had a great experience buying my VW Tiguan! Maria and Jasmin were both incredibly helpful, friendly, and professional throughout the process.

Amazing experience with Dean Reyes!

Jamal was a great Sales person and the finance team too, helping us with our first Electrical vehicle purchase, explaining and answering all the questions with a friendly and very professionalism actitud. This was our third vehicle that we purchased from this dealer. Definately recommended and ee will always come back in the near future for our next one...

Jamall was a excelente man , helping my husband choosing his vehicle. Tnank you….

Great customer service

Bait-and-Switch Pricing and Rude Sales Management – Very Disappointing Experience I had an extremely disappointing experience with Alexandria Volkswagen, and I would caution anyone considering purchasing a vehicle from this dealership. I was interested in a vehicle advertised at a specific price, and after discussing and agreeing to that price, I informed the dealership that I would be using financing through my own credit union. Suddenly, the agreed-upon price was no longer available unless I financed through the dealership. This felt like a classic bait-and-switch tactic. If a vehicle is advertised at a certain price, customers should not discover additional financing ... Read More

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Google - Nov 4, 2026

Bait-and-Switch Pricing and Rude Sales Management – Very Disappointing Experience I had an extremely disappointing experience with Alexandria Volkswagen, and I would caution anyone considering purchasing a vehicle from this dealership. I was interested in a vehicle advertised at a specific price, and after discussing and agreeing to that price, I informed the dealership that I would be using financing through my own credit union. Suddenly, the agreed-upon price was no longer available unless I financed through the dealership. This felt like a classic bait-and-switch tactic. If a vehicle is advertised at a certain price, customers should not discover additional financing conditions after they’ve already negotiated and agreed to purchase it. To make matters worse, I was told that if I financed through the dealership, I would have to wait 90 days before refinancing. What made this experience even more unacceptable was the behavior of the sales manager. Rather than addressing my concerns professionally, the sales manager was rude, nasty, and dismissive. As a customer who was prepared to purchase a vehicle, I expected to be treated with basic courtesy and respect, regardless of how I chose to finance my purchase. I understand that dealerships want customers to finance through their preferred lenders, but that should never come at the expense of transparency, professionalism, or customer service. I walked into this process ready to purchase a vehicle and left feeling misled, disrespected, and frustrated. My advice: Be extremely cautious when dealing with Alexandria Volkswagen. Get everything in writing, verify whether advertised prices are conditional on dealership financing, and don’t assume an agreed-upon price will be honored. A dealership’s reputation is built not only on its prices but also on how it treats customers. Unfortunately, Alexandria Volkswagen fell short on both transparency and professionalism.

I had an extremely disappointing car-buying experience at Alexandria Volkswagen, particularly in my dealings with Zahra. I initially trusted her to handle car buying professionally. Unfortunately, my experience left me feeling misled and questioning the transparency and honesty of the entire process. This was the worst car-buying experience I have had. I walked away feeling that my trust had been taken advantage of, rather than feeling confident in my purchase. As a customer, I expected clear communication, honesty, and accountability, especially when making such a significant financial decision. Unfortunately, those expectations were not met. It is disappointing that this experience ... Read More

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Google - Nov 3, 2026

I had an extremely disappointing car-buying experience at Alexandria Volkswagen, particularly in my dealings with Zahra. I initially trusted her to handle car buying professionally. Unfortunately, my experience left me feeling misled and questioning the transparency and honesty of the entire process. This was the worst car-buying experience I have had. I walked away feeling that my trust had been taken advantage of, rather than feeling confident in my purchase. As a customer, I expected clear communication, honesty, and accountability, especially when making such a significant financial decision. Unfortunately, those expectations were not met. It is disappointing that this experience reflects on the Volkswagen brand. I hope dealership management takes customer concerns seriously and addresses the issues that lead to experiences like mine.

I had an amazing experience paying my first car with Dean Reyes if you guys ever need a car, ask for him, he was amazing. Very lovely.

Zahra is the best

Zahra was good

Atiq was so helpful Great service

Worked with Atiq, originally I thought I could only afford a used vehicle. Atiq helped me get in a brand new vehicle. The rest of the team was just as nice as Atiq. They helped me and my family and got us in and out the door within a hour. Me and my family couldn’t be any happier. Thank you to the Alexandria Volkswagen Team!

Atiq was great, he got us in—and-out in no time.Great service!

Thank you Zahra!

Served by Atiq who was accommodating in my requests for test drives. Polite and pleasant. A speedy helpful sale. Also dealing with Jasmine in finance was a delight. A positive experience in the sale of my new car.

I worked with Atiq who helped me purchase a car. He was very attentive and communicative during the process.

Salesman was great

Dean Reyes is the best!!! He sold me my last 2 Atlas, a 2020 and a 2027. I am so very happy!! I would not deal with any other dealership. 🥰

Zahra is the best thank you very much for the great work

Thank you zahra

I had a great experience with zahra buying my brand new golf or 2026 great experience thank you very much

Fantastic experience from start to finish. Dean Reyes was professional and attentive to our every question and concern and the team as a whole provided a pressure free environment, which was greatly appreciated. Will do business with them again!

Aria was a pleasure to work with!

Dean was awesome! Very smooth process and I love my new car!

Lovely dealership, Sascha was extremely knowledgeable and helpful and worked hard to get me what I wanted.

I really enjoyed shopping for a car here. Carlton was straightforward and friendly. I will definitely buy another car from him.

Worst experience. Will not be back and would not recommend. Service department kept my car for 4 days to determine that my broken door handle on my new (<6 month old) Tiguan was under warranty. It took an additional 4 days to get the part and an appointment for repair. They found out if was the wrong part that arrived. My car is still there and awaiting new part and repair. They claim they don’t have a loaner to give me despite my car still at their shop with earliest completion at least one more day. No manager available.

I had a great experience at Alexandria Volkswagen! Jamal was very kind, respectful, and knowledgeable about the cars. He answered all of my questions and helped me make the better choices.The managers were also very helpful and welcoming, and everyone I interacted with was professional and respectful. The whole process was very swift and easy, which I really appreciated. I’m very happy with my experience at Alexandria Volkswagen and would recommend them to anyone looking for a new car. Thank you to Jamal and everyone for making it a great experience.

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My wife and I went to Alexandria Volkswagen at 107 W. Glebe Road yesterday afternoon to look at a 2023 Audi we found advertised on CARFAX. What should have been a simple car-shopping experience turned into one of the most disrespectful and embarrassing dealership experiences we have ever had. We actually went back because we had previously purchased a BMW from this dealership for a little over $29,000 out the door, and that experience was excellent. Unfortunately, whatever changed at this dealership—management, staff, or culture—has completely changed the customer experience. We walked in prepared. We had done our homework, knew exactly ... Read More

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Google - Sep 26, 2026

My wife and I went to Alexandria Volkswagen at 107 W. Glebe Road yesterday afternoon to look at a 2023 Audi we found advertised on CARFAX. What should have been a simple car-shopping experience turned into one of the most disrespectful and embarrassing dealership experiences we have ever had. We actually went back because we had previously purchased a BMW from this dealership for a little over $29,000 out the door, and that experience was excellent. Unfortunately, whatever changed at this dealership—management, staff, or culture—has completely changed the customer experience. We walked in prepared. We had done our homework, knew exactly which 2023 Audi we wanted, and knew the advertised price was around $28,000. We clearly explained what we were looking for. The salesperson immediately asked whether we were financing or paying cash. When we said CASH, her attitude changed. We were actually told that the dealership doesn’t like cash deals because they make their money from financing. We understood that financing may be more profitable for the dealership, but that is absolutely no excuse to treat a cash customer like they are not worth your time. Then came the finance manager. The way we were treated was absolutely unacceptable. Instead of trying to earn our business, understand our budget, discuss the vehicle, or even present options, we were essentially ignored. The paperwork was thrown in front of us with virtually no effort to have a professional conversation. No attempt to understand what we wanted. No alternative vehicle. No discussion about pricing. No attempt to negotiate. No follow-up information. Nothing. It felt like we had walked into the wrong place simply because we were not the type of customers they expected or wanted. And yes, my wife and I are Black Africans. We cannot read anyone’s mind or prove what was going through the finance manager’s head, but the treatment we received left us with a very strong impression that assumptions were being made about us and what we could afford. We have worked hard for what we have, we came prepared to purchase a vehicle, and we absolutely did not deserve to be treated as though we were wasting their time. The irony is that we were NOT there to browse. We were serious buyers. If this is what “family owned” means today, then something has gone seriously wrong. A dealership should never make customers feel humiliated because they choose to pay cash, because they negotiate, or because of the color of their skin or their background. We walked in ready to do business and walked out feeling disrespected. Alexandria Volkswagen has every right to choose how it conducts its business. And we have every right to choose where we spend our money. We will not be spending ours here again. I strongly recommend that management review exactly how customers are being treated on the sales floor and in the finance department. A dealership can lose one sale, but the way customers are treated can cost much more than one sale.

PLEASE BE AWARE THAT IF YOU HAVE AN APPOINTMENT TO SEE A SPECIFIC CAR, THEY WILL NOT LET YOU KNOW IF THE CAR HAS BEEN SOLD PRIOR TO YOUR APPOINTMENT. As much as we wanted to, we did not have a good experience with this dealership. We made an appointment to view a specific vehicle and we were fully prepared to purchase it. We were traveling from another state so we called the dealership an hour before our appointment to let them know we would be a little late due to traffic. The lady on the phone said it was ... Read More

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Google - Sep 22, 2026

PLEASE BE AWARE THAT IF YOU HAVE AN APPOINTMENT TO SEE A SPECIFIC CAR, THEY WILL NOT LET YOU KNOW IF THE CAR HAS BEEN SOLD PRIOR TO YOUR APPOINTMENT. As much as we wanted to, we did not have a good experience with this dealership. We made an appointment to view a specific vehicle and we were fully prepared to purchase it. We were traveling from another state so we called the dealership an hour before our appointment to let them know we would be a little late due to traffic. The lady on the phone said it was no problem and to just come on in and speak to a sales associate. After driving for 2 hours, we arrived at the dealership and were informed that the car had been sold the day before. Obviously this was not mentioned to us by the lady on the phone or else we would have turned around and not wasted 4 hours of our day. The salesman, Carlton, was very nice and apologetic. He did say the lady on the phone was wrong for not informing us the car we had an appointment to see was sold the day before. Please be very careful when scheduling appointments. Do not assume that they will inform you if the car you have an appointment to see is sold or even cancel your appointment. This situation could have been avoided had the lady on the phone done her job correctly.

Every "Certified" car at this dealer had either 1.) dry rotted tires from 4 years ago, 2.) broken interior trim, 3.) really sketchy suspension behaviors, or 4.) enough dried bird shit to rip through the clearcoat. Dealer response: ‍ "we price our cars competitively; we won't repair or replace things OR come down on the price". My response: "if these cars are "certified" then I have ZERO confidence in that inspection process." We bought a great car elsewhere. Thanks. Do. Not. Even. Waste. Your. Time. SO sketchy and VW should be aware of the state of affairs ... Read More

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Yelp - Sep 22, 2026

Every "Certified" car at this dealer had either 1.) dry rotted tires from 4 years ago, 2.) broken interior trim, 3.) really sketchy suspension behaviors, or 4.) enough dried bird shit to rip through the clearcoat. Dealer response: ‍ "we price our cars competitively; we won't repair or replace things OR come down on the price". My response: "if these cars are "certified" then I have ZERO confidence in that inspection process." We bought a great car elsewhere. Thanks. Do. Not. Even. Waste. Your. Time. SO sketchy and VW should be aware of the state of affairs at this impound lot.

I recently moved to Alexandria and have used Alexandria Volkswagen twice within the past month. Unfortunately, both experiences have left me disappointed with the communication and customer service. During my first visit, I was told my daytime running light needed replacement at a cost of approximately $1,700. After contacting my extended warranty company, my service advisor, Max, told me about an assistance program and explained that, if approved, it would cover 80% of the repair. When I returned a few weeks later, I specifically confirmed the 80% coverage with Max before leaving my vehicle for the repair. After my vehicle sat the first ... Read More

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Google - Sep 20, 2026

I recently moved to Alexandria and have used Alexandria Volkswagen twice within the past month. Unfortunately, both experiences have left me disappointed with the communication and customer service. During my first visit, I was told my daytime running light needed replacement at a cost of approximately $1,700. After contacting my extended warranty company, my service advisor, Max, told me about an assistance program and explained that, if approved, it would cover 80% of the repair. When I returned a few weeks later, I specifically confirmed the 80% coverage with Max before leaving my vehicle for the repair. After my vehicle sat the first day without being serviced or receiving an update, I was contacted the following day and told the program had been approved—but for only 40%. My concern is not that the program approved a different amount; it is that I scheduled the repair based on the information I was given and confirmed beforehand. Had I known I would be responsible for 60% of a $1,700 repair, I could have chosen to complete it at a later time. What was most disappointing was how the situation was handled afterward. From the service advisor through management, there was no acknowledgment that I had been given incorrect information, no apology for the miscommunication, and very little effort to address my concern. The response was essentially that the repair had not been completed yet, so I could accept the 40% assistance or decline it. Mistakes happen, but good customer service is reflected in how those mistakes are handled. Unfortunately, that is where my experience with Alexandria Volkswagen fell short.

Very expensive for basic services

I brought my car to Alexandria Volkswagen for routine maintenance. While the car was there, they caused damage inside the vehicle (a chalky residue appeared on the interior air vents) which I noticed the moment I left the dealership. This did not exist before I dropped the car off. I immediately called my service advisor to report it. Over the following weeks, I dealt with repeated delays: being asked to bring the car back for detailing, missed follow-up calls, a week-long wait just to confirm they received photos I sent, and multiple escalations from the advisor to a manager to ... Read More

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Google - Aug 21, 2026

I brought my car to Alexandria Volkswagen for routine maintenance. While the car was there, they caused damage inside the vehicle (a chalky residue appeared on the interior air vents) which I noticed the moment I left the dealership. This did not exist before I dropped the car off. I immediately called my service advisor to report it. Over the following weeks, I dealt with repeated delays: being asked to bring the car back for detailing, missed follow-up calls, a week-long wait just to confirm they received photos I sent, and multiple escalations from the advisor to a manager to the service director to an assistant manager. I also asked for video of the maintenance work performed on my car, and they were unable to provide any. They eventually said they would test the product they used on a used car, and afterward claimed nothing happened and that they were notresponsible. This is not a reasonable conclusion — every car's interior materials react differently. They ultimately told me they would not participate in any repair and denied responsibility altogether. They were never able to clean or repair the damage they caused. My car is lightly used and always parked in a garage, and this chalky residue appeared only after their service — there is no other explanation. After weeks of back-and-forth, they told me they would not stand behind damage they themselves caused. They damaged my vehicle during a routine service visit and refused to fix it. I would not trust this dealership with your car. Edited to add following after VW response below: The service technicians “attempted” to recreate the conditions on another random car on a cloudy day rather than what was documented, with chemical residues on the vents left in direct sunlight on a hot day. Even if it was truly undetermined on their part how exactly it happened, it absolutely did happen at this dealership and the service department should own up to it. VW continues to be evasive in this response to avoid accountability.

They damaged my vehicle during a service. I would not trust this dealership with your car.

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DO NOT GO HERE for repairs! They will up charge you and do a crappy servicing job. They charged me $3,400, failed to fix the issue the first time, had me bring my car back, tried to get me to pay another $1,000+ before coming down to $800, and to top it all off, gave me my car back without my drivers side mirror. They had my car for 5 weeks total. I brought my Volkswagen Tiguan in because my car had multiple oil leaks. This dealership plugged 1-2 of them, I got my car back, and the light came back on 2 days later. ... Read More

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Yelp - Aug 18, 2026

DO NOT GO HERE for repairs! They will up charge you and do a crappy servicing job. They charged me $3,400, failed to fix the issue the first time, had me bring my car back, tried to get me to pay another $1,000+ before coming down to $800, and to top it all off, gave me my car back without my drivers side mirror. They had my car for 5 weeks total. I brought my Volkswagen Tiguan in because my car had multiple oil leaks. This dealership plugged 1-2 of them, I got my car back, and the light came back on 2 days later. I brought it back. They had it for 3 weeks to plug a leak they had missed the first time. I "worked with" Julian - I put that in air quotes because he would deliberately ignore my calls but would answer when I called from a new #. Then when I show up to finally get my car back, my drivers side mirror "had just fallen off". Supposedly there was an issue with the adhesive??? And no, they didn't replace it. I'll have to do it myself. 0/10 experience, I would not recommend this place to ANYONE.

Very bad experience. The salesperson hung up on me, he did not want to answer my question. I am very disappointed and also surprised because I wanted to buy a car. 1 month ago, I went there for a drive test and the salesperson (Atiq) was very good he managed to build trust with me. It's a real shame.

I had recently bought a 2026 Tiguan from this dealership. While the salesperson who helped me was capable and professional, the experiences after were, to put it mildly, nightmarish. Within three weeks, the car's CarNet and emergency SOS button have stopped working, and require me to bring the car to the shop...three times. The first time, I was told that despite my appointment, no technician was on site, and that I needed to bring my car back another time. The second time, I was told that the technician wasn't able to fix the issue after 5 hours, and that ... Read More

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Google - Jul 21, 2026

I had recently bought a 2026 Tiguan from this dealership. While the salesperson who helped me was capable and professional, the experiences after were, to put it mildly, nightmarish. Within three weeks, the car's CarNet and emergency SOS button have stopped working, and require me to bring the car to the shop...three times. The first time, I was told that despite my appointment, no technician was on site, and that I needed to bring my car back another time. The second time, I was told that the technician wasn't able to fix the issue after 5 hours, and that I needed to bring the car back in for a third time. Despite what the sales manager Daniel claimed that it would be a simple operation and that it could be done "within a day," to no surprise I found out I do, in fact, have to leave my car with them for a few days because the shop does not have the parts/needed third party contractors to solve the issue (which, honestly speaking, it's a bit incredible that the dealership doesn't have the parts and can't repair a car that I had literally just bought from them). The dealership offered no loaner and no rental reimbursement, despite having sold me a defective car. It seems to me perhaps that the dealership is unaware that some of us rely on personal vehicles to commute to work, and rendering their customers carless for a week without any recourse causes additional problems that we have to address. This review will probably receive a ChatGBT response, like the others, as I doubt whoever running this dealership actually reads the critical reviews.

I thought this was a seamless blessed process. I don't know what Syed it's about signing the papers everything went flawless. He asked me to bring in my inspection paper from dc. I brought it he copied it he gave me a copy back. These weird emails of things you omitted while I'm signing papers. I'll bring this car back I don't care about materialistic stuff and confusion is involved. Cuz confusion is of the devil. Carlton fine great guy. This guy if I don't talk to his supervisor and get some understanding about ... Read More

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DealerRater - Jul 13, 2026

I thought this was a seamless blessed process. I don't know what Syed it's about signing the papers everything went flawless. He asked me to bring in my inspection paper from dc. I brought it he copied it he gave me a copy back. These weird emails of things you omitted while I'm signing papers. I'll bring this car back I don't care about materialistic stuff and confusion is involved. Cuz confusion is of the devil. Carlton fine great guy. This guy if I don't talk to his supervisor and get some understanding about what he say didn't happen when it did? I'm taking this car back.

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Expensive and bad. I'm just wrapping up a terrible experience with the service department and definitely never going back. They forgot to put my engine cover back on my car. It took 2 months of me calling them to get them to: 1) reply to my call, and 2) finally agree to replace the cover. There was also a sensor that "happened" to break during the oil change (no problems before, started tripping immediately after). They charged an additional $200 to diagnose the sensor (would be $400 more to fix the $20 part they probably broke). I would recommend anywhere else for repairs. ... Read More

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Google - Jul 11, 2026

Expensive and bad. I'm just wrapping up a terrible experience with the service department and definitely never going back. They forgot to put my engine cover back on my car. It took 2 months of me calling them to get them to: 1) reply to my call, and 2) finally agree to replace the cover. There was also a sensor that "happened" to break during the oil change (no problems before, started tripping immediately after). They charged an additional $200 to diagnose the sensor (would be $400 more to fix the $20 part they probably broke). I would recommend anywhere else for repairs. This place is both bad and really expensive. Lol what a joke. UPDATE TO VW: I was back at the service center because you forgot to put a piece of my car back on. I assume it will be an additional $200 for a PDF of the service report you got from a reader (why didn't you already provide it lol?). You are not a trustworthy dealer and you won't gaslight my honest review.

I was incredibly disappointed with the service experience I had. They initially informed me that there was a nail and tear in two of my tires, but when I sought a second opinion at another location, they denied the presence of either. A few moments after getting my car serviced, the low pressure notification came on, and now the undercarriage is hanging down and dragging. Considering the false information and the lack of attention to detail during the undercarriage reinstall, I will not be returning to this location.

Joe in Finance was outstanding and truly saved the day. He was professional, helpful, and made the process much smoother. Unfortunately, my experience with my salesperson, Jamall Blake, was disappointing. He was unresponsive throughout the process and did not follow up regarding a repair he said he would discuss with the technician before my visit. After purchasing the vehicle, I left multiple voicemails and text messages to follow up, but I never received a response from him. Even when the dealership confirmed he was available, he did not return my calls.

Joe in Finance was outstanding and truly saved the day. He was professional, helpful, and made the process much smoother. Unfortunately, my experience with my salesperson, Jamall Blake, was disappointing. He was unresponsive throughout the process and did not follow up regarding a repair he said he would discuss with the technician before my visit. After purchasing the vehicle, I left multiple voicemails and text messages to follow up, but I never received a response from him. Even when the dealership confirmed he was available, he did not return my calls. I really enjoy my car, but the lack of ... Read More

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DealerRater - Jun 30, 2026

Joe in Finance was outstanding and truly saved the day. He was professional, helpful, and made the process much smoother. Unfortunately, my experience with my salesperson, Jamall Blake, was disappointing. He was unresponsive throughout the process and did not follow up regarding a repair he said he would discuss with the technician before my visit. After purchasing the vehicle, I left multiple voicemails and text messages to follow up, but I never received a response from him. Even when the dealership confirmed he was available, he did not return my calls. I really enjoy my car, but the lack of communication and customer service after and during the sale left me with buyer's remorse.

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Overall, I give the dealership a 4 of 5. However, my sales agent, Darius, gets a 1 of 5. Darius turned out to be the old school salesman ...nice and attentive during the process of buying the car and then radio silent after the car purchase. Darius was not able to get the floor mats for my car the day of the sale and he told me to return the next morning at 9:00 to pick them up. I arrived at 8:45 am to get my mats and to ask more questions about the vehicle operations since this was my first Electric Vehicle. It was 9:30 am ... Read More

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Google - Jun 8, 2026

Overall, I give the dealership a 4 of 5. However, my sales agent, Darius, gets a 1 of 5. Darius turned out to be the old school salesman ...nice and attentive during the process of buying the car and then radio silent after the car purchase. Darius was not able to get the floor mats for my car the day of the sale and he told me to return the next morning at 9:00 to pick them up. I arrived at 8:45 am to get my mats and to ask more questions about the vehicle operations since this was my first Electric Vehicle. It was 9:30 am when I asked the Manager if Darius was available. That is when I found out that Darius was off that day:-( I called the dealership the next 5-7 days and left multiple messages for Darius. NOT one call was returned. 3 weeks later, I noticed by breaks squeaking and so I call the Dealership again to request services. Obviously, I was not happy about having squeaky breaks on a new car. I was asked who my sales rep was and I told them Darius. They transferred the call to Darius. I told him what was going on with the car and that I was not happy about squeaky breaks on a new car. Darius said he would call me back in 15 min. 15 min came and went. About an hour later, I arrived at the dealership. As I walked up towards the entrance, Darius and another salesman were standing outside. They both looked at me and the other salesman asked me if I needed help, while Darius stood there looking shocked to see me. I told the young man no thank you, Darius is the person I need to speak to. I approached Darius and said, what happened to calling me back in 15 min. He said, they didn't call you. I said, you said you were going to call me. Darius is not a man of his word. He gives other Salesmen and the Dealership a bad reputation. I asked to speak to a Manager. The Manager was extremely apologetic regarding Darius' behavior and he took care of getting my car serviced and he also got my car mats. I don't know if Darius ever received any feedback about his actions. Sometimes, if you are selling cars, that's all that matters. I was hoping I would get a call and an apology from Darius. But a month later, nothing from Darius. And this is the reason for my review. I expect and deserve better. All customers do. If you go to Volkswagen of Alexandria, don't buy your car from Darius. You will be disappointed if you need something after the purchase.

They have a AI assistant that manages the email communication. She booked me to see a car for Monday, when that car was sold last week, even tho the vehicle is still available in the website. Don't make my mistake, avoid emailing, and call directly to see if they have the car and make a real person give you an appointment.

Absolutely terrible experience. We spent the entire day at this dealership and were ready to purchase a vehicle, but the finance person Jasmine, completely ruined the deal. I have never been treated so disrespectfully by someone in a customer facing position. When I asked questions about the paperwork and the vehicle before signing, she became hostile, rude, and even threatened to rip up my documents. Her attitude was aggressive, unprofessional, and completely unacceptable. What made the situation even worse was that management stood by and DID NOTHING to address her behavior.

Very good experience which is rare in car dealerships 🙂 Jamall Blake was professional, efficient and very respectful. I highly recommend him as your go to sales manager 🙂

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I came in intending to get a trade appraisal and purchase a Tiguan. I already had positive experiences with the service department, so I was fully prepared to buy from this dealership if the numbers and process made sense. I’m also a pretty decisive person, so this should have been straightforward. I sold vehicles for 10 years, so I know how the process works, and unfortunately it became very obvious that games were being played with the numbers. To make matters worse, my personal vehicle was damaged during the visit. The final straw for me was overhearing the sales manager ... Read More

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Google - May 28, 2026

I came in intending to get a trade appraisal and purchase a Tiguan. I already had positive experiences with the service department, so I was fully prepared to buy from this dealership if the numbers and process made sense. I’m also a pretty decisive person, so this should have been straightforward. I sold vehicles for 10 years, so I know how the process works, and unfortunately it became very obvious that games were being played with the numbers. To make matters worse, my personal vehicle was damaged during the visit. The final straw for me was overhearing the sales manager making fun of me for wearing prescription sunglasses indoors while I was dealing with a migraine. Completely unprofessional and unnecessary. The only positive part of the experience was my salesperson, who genuinely seemed to be trying to help. However, after hearing “15 more minutes” multiple times, and realizing 2hrs had passed where the vehicle was still “on its way” my patience wore down. You should never be pressured for a credit app before you have even landed on a vehicle. That same week, I purchased a better-equipped Tiguan with the same year, warranty and mileage elsewhere for about 7K less. Walking out of this dealership ended up being the best decision I made that day.

Colton Cotton was amazing. Great guidance and got me the car I wanted! However finance was challenging. I mean who says “I don’t know why you are complaining, you got a great price.” And when I called her out on a non transparent fee she said”Why would we tell you about that?”

We set up a test drive for 4pm around noon on the same day. We drove in from Maryland, over an hour, only to learn to they had already sold it. They did not let us know to save us a drive or even apologize. Uncaring and uncommunicative.

Incompetent Sales and Disrespectful Finance If you are looking for a transparent, respectful car-buying experience, do not come to Alexandria Volkswagen. My experience was a disaster from start to finish. Every negative stereotype about car dealerships proved true here. My salesperson, Danny, was disingenuous, disorganized, and unable to answer basic questions about the vehicle or the buying process. At one point, he handed me the wrong price sheet. When he finally brought out the correct, higher-priced sheet, he flat-out refused to negotiate. The experience somehow got worse in the finance department with Jasmin. She was condescending, arrogant, and incredibly rude. ... Read More

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Google - May 24, 2026

Incompetent Sales and Disrespectful Finance If you are looking for a transparent, respectful car-buying experience, do not come to Alexandria Volkswagen. My experience was a disaster from start to finish. Every negative stereotype about car dealerships proved true here. My salesperson, Danny, was disingenuous, disorganized, and unable to answer basic questions about the vehicle or the buying process. At one point, he handed me the wrong price sheet. When he finally brought out the correct, higher-priced sheet, he flat-out refused to negotiate. The experience somehow got worse in the finance department with Jasmin. She was condescending, arrogant, and incredibly rude. Not only did she make a sexist and outdated assumption that I needed to wait for my "husband" (I am unmarried), but she also refused to explain my APR, dismissively claiming the bank set it and there was nothing she could do. I deeply regret giving them my business. I will never return to Alexandria Volkswagen and strongly advise everyone to avoid this place.

Service is general good, but can be misleading. I called several times about a flat tire that needed to be repaired. In those calls, no one thought to mention the shop doesn't repair tires. I was only told this after roadside assistance had dropped my car off and I was stuck and had no choice but to buy a brand new tire. This repair should have cost $20, instead it cost over $400. Transparency needs to be better.

Jamall contacted me after he saw I had previewed a car online. I responded to his voice mail, he told me what time he would be at the dealership, I got there a few minutes after he left. Another sales associate called him and Jamall came back. Really appreciated the the customer service. He was very helpful. Excellent customer service.

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I’m extremely frustrated with my experience at this dealership. I brought my ID.4 in twice for the same issue, and both times they failed to fix anything. It feels like a complete waste of time, and no one seems to take the problem seriously. On top of that, the customer service is terrible. The staff are not helpful and come across as dismissive and unfriendly. Communication is poor, and no one seems to follow through on what they promise. What really pushed this over the edge was my last visit. I had an appointment scheduled for maintenance, and I ... Read More

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Google - Apr 22, 2026

I’m extremely frustrated with my experience at this dealership. I brought my ID.4 in twice for the same issue, and both times they failed to fix anything. It feels like a complete waste of time, and no one seems to take the problem seriously. On top of that, the customer service is terrible. The staff are not helpful and come across as dismissive and unfriendly. Communication is poor, and no one seems to follow through on what they promise. What really pushed this over the edge was my last visit. I had an appointment scheduled for maintenance, and I was told ahead of time that a loaner car would be ready for me. When I arrived, they suddenly told me there was no loaner available. No apology, no solution just a shrug. That’s completely unacceptable. Overall, this place is disorganized, unreliable, and frustrating to deal with. I would not recommend it to anyone.

It's not a fancy dealership by any means. There's also not a lot of parking so some of the cars are in a garage and have to be brought up which takes time. The waiting area felt kind of gross. The furniture is stained. The bathroom is rundown. The kids play area is absolutely disgusting. Wouldn't let any kid play there. Staff nice enough.

I recently visited Volkswagen Alexandria after driving over an hour specifically to purchase a vehicle. Initially, the experience started off positive. The salesperson allowed us to test drive the car, take our time reviewing it, and we clearly communicated that we wanted to move forward with the purchase. After running the numbers, we were told there was no negotiation on used vehicles, and the listed price was final. We agreed and were ready to proceed with payment. However, we were then informed that only $4,000 could be placed on a debit card, and the remaining balance had to be paid via ... Read More

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Google - Apr 10, 2026

I recently visited Volkswagen Alexandria after driving over an hour specifically to purchase a vehicle. Initially, the experience started off positive. The salesperson allowed us to test drive the car, take our time reviewing it, and we clearly communicated that we wanted to move forward with the purchase. After running the numbers, we were told there was no negotiation on used vehicles, and the listed price was final. We agreed and were ready to proceed with payment. However, we were then informed that only $4,000 could be placed on a debit card, and the remaining balance had to be paid via cashier’s check. Based on that guidance, we left the dealership to go to the bank. Unfortunately, the bank closed early at 5 PM, despite posted hours indicating a 6 PM closing time. When we contacted the dealership for alternative solutions—especially since we were unfamiliar with the area—we were then told a wire transfer could be an option. However, wiring funds also requires the bank to be open, making that suggestion impractical at that time. When we returned to the dealership, we were not even given the courtesy of continuing the process. Instead, we were met at the door and informed that the vehicle we had already committed to purchasing—after waiting at the dealership prior to leaving—had been sold to someone else. This was, without question, one of the worst experiences we have had in terms of communication and customer service. After investing significant time, effort, and travel, the lack of clear guidance, poor coordination, and complete disregard for our active purchase process was extremely disappointing. I would strongly encourage this dealership to improve their communication, payment flexibility, and overall customer respect. No customer should have a vehicle sold out from under them while actively working to complete a purchase.

In full honesty—don’t buy a vehicle from this place unless you’re ready to deal with problems right after. I’ve had mine for eight months, and from the start, it’s been one issue after another. They sold it to me with a bad battery—something they clearly didn’t bother to check. Then not long after, oil started leaking because the engine plate wasn’t even secured properly. That’s basic work, and they got it wrong. It’s not just frustrating—it feels like you’ve been taken for a ride. So take this as ... Read More

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Google - Apr 9, 2026

In full honesty—don’t buy a vehicle from this place unless you’re ready to deal with problems right after. I’ve had mine for eight months, and from the start, it’s been one issue after another. They sold it to me with a bad battery—something they clearly didn’t bother to check. Then not long after, oil started leaking because the engine plate wasn’t even secured properly. That’s basic work, and they got it wrong. It’s not just frustrating—it feels like you’ve been taken for a ride. So take this as a serious warning: stay away from this place. If you buy from them, chances are you’ll end up regretting it.

Atiq was a delight, and made sure I was able to drive away even when I had forgotten the title for my trade and there was an issue with finalizing some paperwork. From the moment I stepped in I was greeted warmly and everyone was extremely helpful. The price was right on the car I drove out in, and I got a better value for my trade than I expected. Overall great experience, even when having driven over an hour to the dealership. Would recommend to anyone.

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Maria sold me a 2020 Honda Civic! She helped me make sure the car was perfect and fits my needs. Super accommodating and friendly.

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Came in for a GTI, based on an advertised internet price of 27,700...When presented with a sales contract, this price mysteriously increased to 28,200...Whne I asked the gentleman about this, he replied that I was wrong, and the price of 27,700 does not exist. I left, opting not to purchase the car. At home, I checked again, and indeed found the same car on the dealer's website for 27,700. I texted the sales rep this, along with a screen shot of the car and price...He still denied this, saying "That is a different car with 14K miles on it...&... Read More

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Google - Mar 8, 2026

Came in for a GTI, based on an advertised internet price of 27,700...When presented with a sales contract, this price mysteriously increased to 28,200...Whne I asked the gentleman about this, he replied that I was wrong, and the price of 27,700 does not exist. I left, opting not to purchase the car. At home, I checked again, and indeed found the same car on the dealer's website for 27,700. I texted the sales rep this, along with a screen shot of the car and price...He still denied this, saying "That is a different car with 14K miles on it..." Eventually he conceded that he made a mistake. A mistake, that cost me 3 hours of driving to get there and back...and another 80 minutes at this dealership discussing everything...A typical 'bait and switch'...and to make things right, he offered to sell me the car at the listed price...How generous and professional of him indeed! He can keep his car...Just a warning to other car buyers to be wary of what this dealer says/offers, and to double check everything...There are likely more honest professional dealerships to buy your next car from than this one... UPDATE: Well, thanks for your concern, however, your sales people should know their stock, and the prices associated with the inventory. This is their job, yes? May I ask, should a customer know your prices better than the actual sales staff? I did propose a counter offer to your sales manager taking into account my rather negative experience, which were flat out rejected. This did show me that your manager had no interest to 'make things right'....I could have purchased your GTI, and you could have earned some business, and we all are happy. After all, you are in the business to sell cars, yes?

Terrible experience. They won’t tell you that they take 12-24 hours to diagnose the issue with your car. I have never been in a service department with an appointment that take two days to just check the car. Second, my car was there in January 2026 with Engine Light, they diagnosed EVAP System leaking and the replaced the N-80 valve. They never retested to see if the issue was resolved. They charged me $205 for diagnosis and $205 to replace the part. A month later the engine light comes on again. I take it back to them with an appointment, they let ... Read More

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Google - Mar 6, 2026

Terrible experience. They won’t tell you that they take 12-24 hours to diagnose the issue with your car. I have never been in a service department with an appointment that take two days to just check the car. Second, my car was there in January 2026 with Engine Light, they diagnosed EVAP System leaking and the replaced the N-80 valve. They never retested to see if the issue was resolved. They charged me $205 for diagnosis and $205 to replace the part. A month later the engine light comes on again. I take it back to them with an appointment, they let my car sit there all day without even telling us they won't do diagnosis for 12-24 hours after the appointment. So I take my car to Karen Bradely and sure enough the issue is EVAP System leaking. So I paid another couple of hundred dollars for diagnosis and about a $1000 to fix the issue. I don't even think the N-80 was the problem. I emailed Mike Welsh, the service manager at Alexandria VW and he didn't even bother to respond. They don't even care that their service is terrible and they waste people's time and money.

Dear Zahra, I would like to sincerely thank you for your outstanding professionalism and the exceptional experience you provided during the purchase of my 2026 Volkswagen Taos. From the very beginning, your patience, clear explanations, and genuine kindness made the entire process smooth and enjoyable. You didn’t just sell a car — you created a memorable experience. Your beautiful smile and warm personality truly made a difference. It’s rare to meet someone who combines professionalism with such natural charm and elegance. Thank you again for your dedication and care. I wish you continued success — you truly deserve it. With appreciation ... Read More

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DealerRater - Feb 23, 2026

Dear Zahra, I would like to sincerely thank you for your outstanding professionalism and the exceptional experience you provided during the purchase of my 2026 Volkswagen Taos. From the very beginning, your patience, clear explanations, and genuine kindness made the entire process smooth and enjoyable. You didn’t just sell a car — you created a memorable experience. Your beautiful smile and warm personality truly made a difference. It’s rare to meet someone who combines professionalism with such natural charm and elegance. Thank you again for your dedication and care. I wish you continued success — you truly deserve it. With appreciation and respect, Mouhamedou sidiya

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Beware and be sure to ask for the OBD - II Diagnostic Report including the Battery State of Health ( for EV’s). The moment I asked for that report on the 2023 E-TRON Sportback S Line I was interested in, Robert e-mailed back that it had sold. Imagine my surprise today when I see the car is now listed for $200 dollars less than it was yesterday. I’m guessing that diagnostic report is lighting up like a Christmas tree. Be careful, their prices can’t be beat and the cars look good, but there’s a reason they’re priced so ... Read More

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Google - Feb 17, 2026

Beware and be sure to ask for the OBD - II Diagnostic Report including the Battery State of Health ( for EV’s). The moment I asked for that report on the 2023 E-TRON Sportback S Line I was interested in, Robert e-mailed back that it had sold. Imagine my surprise today when I see the car is now listed for $200 dollars less than it was yesterday. I’m guessing that diagnostic report is lighting up like a Christmas tree. Be careful, their prices can’t be beat and the cars look good, but there’s a reason they’re priced so cheaply.

Worst support they just think for sale after that you are on your own i bought a car and part was missing and when i ask fir it they are asking me to buy it seriously ????

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If you don’t like your time wasted this is the place to go, Jamall was super helpful and made the process super easy and stress free. Thank you!!

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I had the best experience working with Fasil Saleem. From the moment I walked in he made the entire process so easy and stress free. I came in looking for my dream car which is the 2022 Audi e tron GT and Fasil went above and beyond to make it happen. He listened to everything I wanted, stayed patient, and made sure I felt taken care of the whole time. Fasil is knowledgeable, honest, and extremely helpful. He explained everything clearly, worked with me on the details, and made sure I left with exactly what I was hoping for. You can ... Read More

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DealerRater - Dec 12, 2025

I had the best experience working with Fasil Saleem. From the moment I walked in he made the entire process so easy and stress free. I came in looking for my dream car which is the 2022 Audi e tron GT and Fasil went above and beyond to make it happen. He listened to everything I wanted, stayed patient, and made sure I felt taken care of the whole time. Fasil is knowledgeable, honest, and extremely helpful. He explained everything clearly, worked with me on the details, and made sure I left with exactly what I was hoping for. You can tell he genuinely cares about his customers. The dealership itself was amazing. Everyone there was so friendly, kind, and welcoming. The environment felt professional and positive, and you can feel the great energy as soon as you walk in. I am so happy with my car and so grateful for the service I received. If you want a smooth and trustworthy experience definitely ask for Fasil Saleem.

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We just bought a used Golf GTI. We had a great experience with Jamall and the staff from the test drive to the time of purchasing. At no point did we feel pressured. Jamall was knowledgeable and answered all the questions we had about the car and the process.

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Bob is the best. Atiq and the rest of the crew at Alexandria VW are so easy to work with. My second car in a little over a year from this shop. The buying experience is second to none. Be transparent and communicate what you want and I bet these guys will deliver. Thanks for being very good at what you do.

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We purchased a used 2022 Mach E and they could not have made the process any easier. They stayed late on a Sunday and answered all our questions. Could not recommend the dealership more highly.

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Fasil and Farouk were very helpful which made my buying experience effortlessly! From the first encounter with Fasil ensured trustworthy and very professional. Farouk made sure all the paperwork was ready upon my arrival to the dealership and the car was clean and ready. I was extremely impressed with the digital desktop that made the process even smoother. I would definitely recommend Alexandria Volkswagen and Fasil to others for future purchases!

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Arrived right around 6 pm last evening, and all of the paperwork had been prepared, and the new vehicle was out for a wash and a fuel up. Worked with Ali for the majority of the afternoon on preparing the deal, and he was nothing short of amazing. We were in and out in under half an hour. This is my second time purchasing a vehicle from this dealership, and I'd highly recommend it to anyone.

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We arrived right as the dealership opened on Sunday morning and were warmly greeted by Dean Reyes. We told him we had noticed the large inventory of ID4s online and wanted to better understand the different trims. Dean walked us through the key differences between the S, Pro, and xxxxxxmodels, as well as AWD versus RWD. He even had a full listing of every available car, which helped us quickly narrow down the trim, color, and mileage we were looking for. Within 30 minutes, Dean had us out on a test drive. Back at the dealership, he made the trade-in ... Read More

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DealerRater - Sep 14, 2025

We arrived right as the dealership opened on Sunday morning and were warmly greeted by Dean Reyes. We told him we had noticed the large inventory of ID4s online and wanted to better understand the different trims. Dean walked us through the key differences between the S, Pro, and xxxxxxmodels, as well as AWD versus RWD. He even had a full listing of every available car, which helped us quickly narrow down the trim, color, and mileage we were looking for. Within 30 minutes, Dean had us out on a test drive. Back at the dealership, he made the trade-in process smooth and straightforward. In less than three hours from the time we arrived, we were driving home in our dream “new to us” ID4 xxxxxxAWD—the exact trim and even the color we had hoped for! Farouk Khemakhem - and his cool digital desktop display of the myriad documents made the business end smooth and efficient. We appreciate that! And the team did a terrific job getting the final detailing/cleaning making this feel exactly like a new car to us. Kudos to Dean Reyes for making the whole experience easy, efficient, and enjoyable. We’ll be sure to recommend him to friends and family.

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Maria was so patient and helpful. VW of Alexandria is our go to for cars.

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I recently purchased a vehicle from Alexandria Volkswagen , and I cannot say enough great things about my experience with Ibrahim and Fasil. From the moment I walked in, they were friendly, professional, and genuinely interested in helping me find the right car—not just making a sale. What stood out the most was how patient and knowledgeable Ibrahim and Fasil were. They took the time to answer all of my questions thoroughly, explained every feature in detail, and made sure I felt completely comfortable with my decision. There was never any pressure, just honest guidance and support. The entire process—... Read More

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DealerRater - Sep 1, 2025

I recently purchased a vehicle from Alexandria Volkswagen , and I cannot say enough great things about my experience with Ibrahim and Fasil. From the moment I walked in, they were friendly, professional, and genuinely interested in helping me find the right car—not just making a sale. What stood out the most was how patient and knowledgeable Ibrahim and Fasil were. They took the time to answer all of my questions thoroughly, explained every feature in detail, and made sure I felt completely comfortable with my decision. There was never any pressure, just honest guidance and support. The entire process—from the test drive to the financing—was smooth and stress-free, thanks to his dedication. I truly felt like I had an advocate working with me every step of the way. If you’re looking for someone who will go above and beyond to make your car-buying experience a positive one, I highly recommend asking for Ibrahim or Fasil. I left the dealership with a car the confidence that I made the right choice, all thanks to his outstanding service.

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Ibrahim and Carlton were very helpful with my purchase. Even still working with me days after the sale.

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Maria was great — easy to work with, super transparent, fair pricing and just overall a great experience.

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Had a fantastic experience at this dealership, particularly with my sales rep Ibrahim. He was very helpful from the moment i requested information online. He helped me get all the details I requested even before I came in. He is a very respectful and no pressure gentleman who has excellent communication skills. I got the transaction done quick and easy. Every other person I worked with in the dealership was friendly and professional. 10/10 experience. Thank you Ibrahim!

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Ibrahim was super helpful and helped me a lot with my car purchase and answered all my questions 🙂

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I had an outstanding experience with the sales team at VW Alexandria, and I want to give a special shoutout to Maria, Atiq, and Aziz the manager. From the moment I walked in, I was treated with genuine professionalism and care. Maria was incredibly knowledgeable and patient, making sure I understood every detail without ever feeling rushed. Atiq brought a great energy to the process—friendly, transparent, and always ready to help. And Aziz, the manager, truly sets the tone for excellence. His leadership was evident in how smoothly everything ran and how empowered his team felt. They made what ... Read More

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DealerRater - Aug 19, 2025

I had an outstanding experience with the sales team at VW Alexandria, and I want to give a special shoutout to Maria, Atiq, and Aziz the manager. From the moment I walked in, I was treated with genuine professionalism and care. Maria was incredibly knowledgeable and patient, making sure I understood every detail without ever feeling rushed. Atiq brought a great energy to the process—friendly, transparent, and always ready to help. And Aziz, the manager, truly sets the tone for excellence. His leadership was evident in how smoothly everything ran and how empowered his team felt. They made what could have been a stressful process feel seamless and even enjoyable. If you’re considering a VW, this is the team you want by your side.

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Ibrahim Abram is by far my favorite dealership representative. Even after I got my ID.4 at a surprisingly exceptional deal, he has continued to offer amazing help! His assistance goes above and beyond—10/10 ⭐️. Not to mention, he has been very communicative with me ever since. I feel so blessed to have met the right person!

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