I had a pleasureable experience at this VW dealership. Fred Fon helped me and he was kind, courteous, and knowledgeable. I did not feel pressured and he made the process easy. Before coming in to buy Tyrone and Z also helped me by notifying me when TDIs that fit my criteria were available. I would recommend this dealer to anyone on the market for a new or used vehicle.
Gary was great to work with. He was upfront, truthful and sincere. It made for a easy used car buying experience. The finance dept was also a pleasure to work with.
I had a positive experience buying a vehicle here. Maria was helpful and honest throughout the process, and was able to give me all the information about the car that I wanted to know. I would recommend her and the rest of the team here if you are looking for a new vehicle, new or used.
Neville helped us when we went in to purchase a used car. The entire process was quick and easy. He answered all our questions and was very attentive. May helped us with the financing portion she was helpful and made the process very smooth. Overall we are so happy with the experience we had buying our car.
I bought a 2012 VW Golf for my son about a year ago at Alexandria VW and realized today that I forgot to post a review here. I am very satisfied with my purchase and the service I received from this dealer. The car was priced right and there were not many surprises during the negotiation process. I will return here again soon to shop for a new VW.
As far as car dealerships go, they were much easier to work with compared to a VW dealership we visited 2 days before. Everyone we met was courteous and took some of the stress out of car buying. We had to return the next day to have a dashboard light turned off so I had some opportunity to spend time in the service waiting area. There was a docking station for phone recharging and places to set up a laptop and get work done. Again, from the brief time I was there, the staff was polite and helpful. I definitely recommend you check them out if you're in the market for a new car.
Great experience with sales team on purchase of 2018 GTI. Highly recommend.
TLDR: Brett and Joe were extremely helpful in finding my wife and I the best car for the money we were looking to spend, and also helped us make sure it was CPO.My wife and I were trying to locate a replacement car for our previous one that was totaled in an accident. So we started shopping around, and we only had so much time before the rental we had was to be turned in. After a poor experience at a dealership near us, we decided to broaden our search to outside the state of Maryland. That's where we found the website for Alexandria VW. We called pretty late at night on a Thursday with interest in a few different TDI models they had on the website, and we were connected to Brett, who immediately went searching the lot to ensure they were present before we even drove out. When we arrived, Brett was cordial and helpful from start to finish, and was as honest and forthcoming with information as a person could possibly be. He even ran preliminary numbers for us so neither us or him would be wasting time on a car that wasn't going to be purchased.Following the salesfloor portion, Joe was the finance officer who ensured our paperwork portion of the purchase process was smooth. He walked us through all the available options and add-ons, didn't disguise anything, and we all had some laughs. Before we could finish the paperwork, the internet for the dealership went down, and they went the extra mile to ensure we could drive the car home that day and finish the paperwork later. Overall, this is a great dealership and I highly recommend it.P.S. if your looking for a TDI in particular, ask for Brett. He'll make sure you find what you're looking for.