Customer Testimonials
Zarah was very accommodating. She answered all of my texts, emails, phone calls, promptly. I was able to do most of the paperwork online , so my time at the dealership was limited. She gave 100% effort in helping me. Joe was also helpful in the finance department. The vehicle was clean and well maintained. It was a pleasant experience.
Zahra Ezzaitouni Was my sales associate. She very responsive to all of my texts, emails, questions. We were able to do the majority of the paperwork online, so my time at the dealership was limited. The car was clean and well maintained. I live 4 hours away , Zarah picked me up at the Amtrak station and took me back to the dealership to get the car. She really put in 100% effort and really accommodated me. The finance process was smooth and Joe was helpful. It really was a pleasant experience.
I recently had the chance to check out the 2024 Volkswagen Tiguan, but what really stood out to me wasn’t just the car—it was the dealership experience. After a less-than-stellar encounter at another dealership, I was prepared for the worst, but the team here, especially the salesman, Rob Rocheford, really turned things around. From the moment I walked in, he was incredibly friendly and attentive. Juggling three kids with no phones is tough enough, but he made the process feel easy. He didn’t rush me, listened to my needs, and was patient as I went over the options. ...
My husband and I bought a used vehicle Land Rover from Alexandria Volkswagen. The experience was very customer driven. The sales associate that we worked with was Zahara and she made sure to keep the car on hold for us till we were able to get to the dealership when we arrived. It was a very smooth process from test drive to purchase, I look forward to purchasing another car from this dealership again .
I talked to Sammy on the phone and arranged a test drive. She was helpful in completing the steps even helped look for car insurance. It was a pleasant experience
Carlton Cotton sold us a preowned Tiguan and was extremely helpful and upfront. We felt secure in our purchase and financial commitment.
I recently purchased a vehicle from VW Alexandria and had the pleasure of working with Carlton Cotton as my salesman. From start to finish, Carlton provided exceptional customer service. He was incredibly professional, polite, and well-informed. I appreciated how culturally competent he was and how engaging our conversations were throughout the process. Carlton didn’t hesitate to answer any questions I had, and if he didn’t know the answer, he quickly found out for me. His attention to detail and commitment to ensuring a positive experience made this purchase smooth and enjoyable. I highly recommend Carlton and VW Alexandria ...
I am not fond of going to car dealerships but this one was different. Sammy took great care of me and everything went so smooth. I was in and out so quickly. I will definitely buy my next car from here and hopefully Sammy will still be around.
I was helped by Zahra to lease a new Jetta. She was very helpful and friendly. She helped me get the information I needed to decide. The process went smoothly and I left the dealership with my new car that same afternoon. I've been a customer for 12 years, and have always had a very positive experience at Alexandria Volkswagen
I purchased a Taos from Zahra, and could not be more happy with my purchasing experience. The entire process was very smooth, and the entire staff very accommodating. Great transparency and extremely helpful throughout the entire process. She confirmed a time for the test drive, and had the cars I was interested in ready to try out. I appreciate your great work. Will most definitely purchase from here again!
I purchased a Taos from Zahra, and could not be more happy with my purchasing experience. The entire process was very smooth, and the entire staff very accommodating. Great transparency and extremely helpful throughout the entire process. She confirmed a time for the test drive, and had the cars I was interested in ready to try out. I appreciate your great work. Will most definitely purchase from here again!
I bought my first car about a month or so ago at this dealership with Rob Rocheford. It was a great experience and he answered all of my questions, however I unfortunately did not look at the JD Power vehicle valuation beforehand. I think in some ways he took advantage of my lack of knowledge regarding cars and sold me the car at a price he knew was way too high. As I said this was my fault, but I recommend anyone going in to ensure they have a good understanding of how much the used car is actually worth-and ...
Zahra was my sales rep for our recent car purchase, Fantastic Car buying experience. Honest, Direct and well informed!!!
I got a new Tiguan 2024 today and Zahra from Alexandria VW helped me. She was very professional, friendly and helped me find the car with all the features I was looking for. She was very kind and patient through the whole process. Zahra also did not let me leave until she helped me pair my I phone to the car to have the VW app working. She made sure I left the dealer with everything set up. Thank you very much Zahra, I appreciate your care today.
Rob Rocheford was great to work with. I recently purchased a Volkswagon ID.4 at this dealership. My salesman, Rob Rocheford, provided an exceptional car-buying experience. He was very knowledgeable of the vehicle, and he guided me through every step with patience and professionalism. Rob ensured that all my questions were answered and made sure I felt confident in my decision. I highly recommend Rob for anyone looking to buy a Volkswagen; his dedication to customer satisfaction is outstanding.
Just bought a VW taos, Great service. Maria Salimi and jasmin. Great to work with.
I have leased many vehicles from this dealer and they not only have the best pricing, but also the best selection and service. If you want the best Deals, Go see Aziz & Maria. Thanks guys, I will be back!!!
Rob is a massive help and I'm very happy that he picked up when I called. His expertise and knowledge of the GTI I wanted was incredibly helpful, it honestly allowed me to relax. His no-nonsense, straightforward mentality really made our conversations feel like he was there to make sure I was going to get the best deal out of my trade-in value and the new GTI I wanted. I will absolutely be visiting this dealership for anything in the future. I appreciate everyone who works here!
Atiq was incredibly helpful and truly went above and beyond. He followed up after our test drive and secured the best deal for us. I'm extremely pleased with his dedication. He even stayed late to help us connect our phone to the car and patiently explained how everything works. I gave him a double 5-star review!
Rob Rocheford was super helpful and extremely welcoming. He made the process very smooth and was very attentive to details when presenting the car. Great guy to work with!
Maria was my salesperson and she is the best. I will definitely come back with my wife to buy a VW Taos. She gives good advice.
Purchased a new car from Rob and he was fantastic to work with. He thoroughly researched the inventory, patiently reviewed my options, matched the trade in value I was looking for, and allowed me to take a solo test drive for as long as I needed. Never once made me feel pressured to make a decision and didn't employ any dealer tactics to try and wear me down. Thanks again for the great experience and would definitely purchase from Rob again!
Rob was awesome! He went above and beyond in my car buying experience. I walked out of the dealership not expecting to leave with a brand new vehicle. He understood my concerns of being safe and wanting the best purchase for my family. My kids enjoyed him too! Thank you Rob, I am happy to be apart of the Volkswagen family!
Rob was super helpful when I wanted to buy my car after the lease ended. I really appreciate that he was proactive and called me to make an appointment to take care of the transaction. He was very nice and explained everything. He made the process very easy and pleasant and I recommend him highly.
I drove 2 and half hours to purchase my new Atlas, Dean Reyes, was patient and very professional. He knew I was coming to test drive the car and had it ready when I arrived. He made the purchasing process quick and smooth. I will recommend Dean and this dealership to others.
Rob Roachford and Syed were amazing very helpful and made this process so easy and sweatless. Overall great experience
This was our first car buying experience as a couple. Rob Rocheford was wonderful to work with. We visited Alexandria Volkswagen twice before our purchase date. The first day we drove three VW Atlases. On our second visit we wanted to try the Cross Sport. Rob spent time doing research on their inventory so we could make the best of our time spent. On Saturday we showed up and were ready to purchase a CPO Cross Sport. Rob and the finance staff talked us through the process and made sure we were comfortable. Thank you Rob and Alexandria VW - ...
Sorrell was amazing. He knew just what I wanted and needed and helped me the entire way through my deal. I highly recommend him for your vehicle purchases.
Trading in our car for a new one was super easy and got a great deal. Rob, our salesperson, was just terrific.
I was able to get a vehicle which will help me get back and forth to work ( thanks Sorrell )
I have purchased my last two vehicles with Rob Rocheford, and each time has been a smooth and enjoyable experience. From showing me all the possible inventory to explaining every option available with the trim I selected, I could make a confident choice knowing Rob presented all the options well. Would highly recommend this dealership and will continue to use them going forward.
Rob Rocheford was outstanding throughout the entire process. He talked me through my options, showed me what else i could look at in my same price range, kept things transparent, and helped me figure out how to get the car I actually wanted instead of what I initially came to see. Didn't pressure me, plainly offered the options and even managed to get more of a trade-in offer for buying new instead of used but let me walk out that day because I prefer to sleep on a decision like this. Thanks to Rob's courteous treatment of me, ...
Sorrell helped me to learn everything about the bells and whistles on the Tiguan. He gave me a number. I checked around and no one could beat it. At the last minute I told him I wanted to throw in some accessories that were greatly discounted at a nearby dealer. They honored that dealers prices and installed the parts for me. Overall great experience.
I was extremely pleased with the vehicle, service and price I received from Sorrell and Alexandria VW
I appreciate the straightforward process of buying a car with Sorrell. I would definitely recommend him if you are looking for a new or used vehicle. He’s transparent and looks out for his customers.
Easiest car buying process I have ever had and I flew down from Boston for the deal. Excellent prices, professional service and no wasted time with upgrades, additional sales pitches at the last minute, etc. Excellent low pressure buying process that was easy to navigate. My only complaint would be the document fee for $899 seems higher than industry standard, but then again with as smooth as everything went on the surface I would like to think that is due to extra in house staff overhead that allowed everything to flow so smoothly.
Sorrell was the best! He was very knowledgeable and accommodating. He listened to all of my wishes and concerns and found the best vehicle for me. Thanks a million Sorrell
I received Great Service from Dean Reyes at Alexandria Volkswagen, everything was quick and easy. I really recommend
Sorrell was very patient and knowledgeable. He made sure all my questions were answered and addressed any concerns I had. I would definitely recommend his services for anyone in the market for a vehicle.
Great experience. Process was very quick and easy. Sorrell Carter was very professional and helpful.
Sorrel was terrific- no nonsense and an easy process.. would definitely recommend the dealer ship
I had an early appointment for recommended maintenance and worked with Chaun. He was great with keeping me informed about what was going on with my car and answered all of my questions about future service/packages I was interested in. I definitely recommend seeing Chaun for any future VW service help.
Sorrell Carter was the best . I came in to inquire about trading my vehicle and walked out with a new car . I’m so very thankful . Sorrell was the best and very knowledgeable and helpful . Thank u so much .
Maria Samili was fantastic. Easy to work with and quick to answer any questions. The whole process was painless and I will definitely be coming back to buy another car.
Had a great experience with Rob Rocheford in purchasing our new car today. We bought a Volkswagen Golf, GTI and could not be more satisfied. His experience, effort, and ability to find us the best deal was appreciated. This is now the second car we have purchased from this location and from Chaun at the service section to Rob with sales and Seyed from the finance department we are never disappointed. Many thanks for making our experience smooth and timely. Shannon and Mike Pingitore
Great service. Knowledgeable sales and finance staff. Sorrell was outstanding from the beginning to the end of the sales process.
Sorrell Carter helped us find the exact car we were looking for. He was great to work with and we had an excellent experience at Volkswagen Alexandria.
Fantastic!never knew it would be so simple and easy to purchase a lease vehicle. Everyone was patient and for the most part very knowledgeable.
This is my 4th time purchasing a vehicle here at Alexandria Volkswagen and as always I have received Five star service. Thanks Sorrell and Alexandria VW
We just bought a new car to prepare for a new addition to the family and this team was great. Rob made us feel very comfortable and was very knowledgeable about all of the models. Highly recommend!
Sorrel Carter was my salesman! I had a wonderful experience. Thank you for you help
Robert was very patient and always making sure we feel comfortable and happy with our choice.
Rob Rocheford was everything you could ask for in a sales associate. We test drove a car one weekend, and since we didn't hear from our insurer about a pay out for weeks, put car shopping on hold. When we reached back out to Rob out of the blue weeks later, he acted as if there was no time or space in between. Super accommodating, had all the information, made the process a breeze. Great experience!
Maria was helpful with my car purchase despite some mishaps on my part. She was able to thoroughly help me
Great people to work with and work fast. Thank you for your help and customer service
It took a little time but happy with my purchase. Thanks guys and happy holidays
This dealer was very helpful in helping us locate the Audi E Tron, with the specs that we were looking for. They seem to have the best inventory in the DMV at very reasonable and fair prices.
First time car buyer and Rob made it a very smooth and easy process! He was kind, patient, and supportive. Thanks Rob!
Great service, helpful, friendly I greatly appreciate your help with my new vehicle. This my secon purchase here
Fast kind courteous. Great team. Thank you Sorrell for the excellent service. We will be back for the GT!
Great and quick service from Sorrell. He was very communicative and helpful. I will be back for my next vehicle.
It was a long process with some hiccups but overall a positive experience. I liked Jamal’s straightforward approach and he was appeared to be quite honest. The finance part was a bit painful but it is what it is.
Experience was good and professional . Made the car buying an easy process and quick as possible
Very friendly! I would recommend to anyone whose looking for a new vehicle. They are very knowledgeable.
Sorrell has been very helpful in purchasing the vehicle and ensured to deliver what was promised. Nice work and thank you very much to get my dream car!
Overall a great purchase. They have the best price for the car. Daniel is very courteous throughout the transaction.
I walked into the dealership and LaVarr was right there and started helping me. There was a lot I did not know about electric cars and he answered every question and more. This is our 4th Volkswagen from Alexandria VA. I’m very happy with my new car!
Mr. Sorrell Carter is great at what he does. When we arrived, he made us feel at home. He did not pressure us into doing anything we didn't want to do. He was patient and gave us time and space to make an informed decision. As a result, we bought the car we wanted at a price in our range. Thank you, Sorrell and staff, for making this process an enjoyable one.
I great help & great experience & great purchasing here with LaVarr Carter would buy from here again
Robert took care of me in sales and made the entire process easy. Everyone was accommodating!!
Maria was my salesperson and I think she did an amazing job! I was very pleased with the entire car viewing/test driving experience. She had the car ready and waiting for me and was just a pleasant salesperson!
The staff are friendly and helpful LaVarr Carter is very good and patient and also listens
Atiq was the absolute BEST! He was very friendly and great to work with! He made our car buying transaction very smooth. We would absolutely come back to buy with him again in the future! Please ask for him if you would like a great car buying experience! Thank you Atiq!!!
Fast and convenient service. Nice and friendly staff. Knowledgeable about products, services, and the vehicles.
Atiq was amazing very pleasant to work with. No extra, I didn't feel pressured. A great experience
Atiq was absolutely amazing very professional and understanding! Great overall experience not only from him but from everyone at the dealership! Would recommend this to a friend or family member for sure! Make sure the next time you visit the dealership you specially ask for Atiq!!
Although it was rainy and gloomy day LaVarr was still a true pleasure and a great help.
Fair, honest and not aggressive. Quickly completed transaction of trade-in and purchase of CPO vehicle.
Amazing experience Lavarr was very knowledgeable, helpful and resourceful. I am very happy with my lease and wouldn’t change a thing
I recently bought a car from this dealership, and I'd like to mention how professional, friendly and helpful Atiqullah (salesperson), Aziz (sales manager) and Chris (sales manager) were during the process. We agreed on a more than fair price for the vehicle, and the process was painless. Thank you all for helping me purchase my car.
We had the most seamless experience with LaVarr at Alexandria Volkswagen. He was thorough, kind, and patient through the entire process. It’s always nice to have direct conversation when car shopping. 10/10 would recommend LaVarr.
Amazing Customer Service! Very knowledgeable and attentive! I will be going back. And very easy and accessible to get to.
What an awesome service and wonderful experience from Atiq and finance excellent service with professionalism.
Mr. Lavarr Carter is very patience, helpful and informative. We appreciate his assistance. Thank you!
Had a pleasure of working with Atiq on the purchase of my new Audi E-Tron. Atiq was amazingly patient with us as we kept coming back over the course of two weeks while looking for a perfect car we were looking for. Atiq showed amazing professionalism and knowledge and never pressured us into doing anything we didn’t want to do. I am wholehearedtly recommending this dealership and especially Atiq if you are looking to purchase a car
Lavarr and the team are very helpful and they helped me to close the deal.. thank you!
Excellent service, Sam took great care of me and went above and beyond my expectations. It was a simple purchasing process and just all around great help
Mr. Carter and the whole team are amazing, professional and fast. I bought from here multiple times and I’m definitely going back. Quality used cars.
Great customer service and always willing to listen to the customer. They want to help you.
I had a great experience buying my first electric vehicle from Alexandria Volkswagen. Atiq and Jasmin both were very transparent, made me feel comfortable, answered all my questions, and are just genuine, kind people. Looking forward to continuing to work with Alexandria VW for all my servicing needs.
It is very fair. Atiq in sales was very helpful. I got my car from him. I traded in my old one and he helped me see the benefits. I actually had my friend by his first car from Atiq, and my friend is very happy with the service he got.
We met here kind and professional people who were very helpful for finding and acquiring the appropriate vehicle. Friendly contact with our seller Atiq who was particularly kind and available for us.
Atiq made our experience so easy and seamless. We were in a bit of a hurry both times we came to the dealership; he was very respectful of our time and extremely efficient. We purchased a car that was not yet delivered, and it arrived earlier than expected. Great experience and love the car!
Atiq was amazing and was super helpful in helping me find my dream car! His level of care, knowledge, and detail is top-notch, and I loved the customer service experience of the entire team. Best dealership to visit for any of your car purchases or service needs!
Love the customer service!!
Great customer service andvery helpful. Ali is the man…
thanks Ali for great customer service. definitely we will do business again.
Ali is the best sales person I met. he explained me.everything very well. I love my new tiguan
Ali made the process of buying a car so great. Super quick but also super enjoyable. He made us laugh the whole time - really great customer service!! We will definitely continue purchasing our cars here as long as Ali ( and his manager Chris) are here. Thank you Ali & Chris!!
Ali was ABSOLUTELY PHENOMENAL! From start to finish, the process was so quick. He was very knowledgeable, kind, and a wonderful personality! If I could give him more than 5 stars I would! I have never had such an enjoyable experience buying a car. He made the car buying experience much less daunting. If you are looking for a good deal, fantastic customer service, and to laugh the whole way through - come see Ali (and his manager Chris -very kind too!) @ VW Alexandria.