Customer Testimonials
Best dealership experience I ever had. For real. Quick and easy. I chatted with salesperson Jeffrey K. over email and phone on a Friday evening to lay out my situation. I explained I wanted to make only one trip to the dealership to close a deal.
I was at the dealership first thing Saturday morning and I left 2 hours later with a lightly used EV. Finance department gentleman was professional and knowledgeable without being pushy. Jeffrey was very agreeable and able to answer my myriad of questions effortlessly. Pretty sure they’ve got a customer for life because my previous ... Read More Google - Sep 30, 2026
Maria was great. Gave my husband a great deal compared to other dealerships in the area.
Marie was great! She was very helpful.
Thank you for everything Zahra. You are the best sales person.
Great customer service, Maria was so helpful. I don’t know much about cars but she helped me knock everything down and understand everything in order to buy my car!
Zahara was amazing, made everything quick and painless. Upfront pricing and far enough!
Maria is very helpful and patient. She answered all our questions and offered to have other cars brought to the lot for a test drive.
Great customer service! Very engaging.
Atiq was cool and nice!
Great sales team! Thank you Maria !
This has been a very easy process thank you for making us family thank you Maria
Great sales person, very effective and kind
Great work, Jackson!
I was in the market to purchase a vehicle for a couple of months. My Salesman Atiq has been Professional from the day I stepped inside this dealership. Very understanding & patient throughout my whole purchasing process. Even though I was told that the car I decided to purchase had the Blindspot feature & when I arrived of course once again this 2023 didn't have this feature Ive been shopping around for. Thank you Atiq for your Great Service & continue serving at your best. Felicia Little
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I had an amazing experience working with Jackson at Alexandria Volkswagen! From beginning to end, he made the entire car-buying process easy and stress-free. He truly went above and beyond for me, worked hard to get me a great deal, and made sure I was happy with everything.
What I appreciated most was his communication. Jackson called me, kept me updated, and talked me through every step of the process so I always knew what was going on. He was patient, professional, helpful, and genuinely seemed to care about making sure I had the best experience possible.
If you’re ... Read More Google - Sep 25, 2026
Caltron is awesome!
I had an amazing experience here, found the car I needed/wanted. Thank you Maria for showing care in my decision making for the perfect car.
Carlton Cotton is an excellent car sales agent. He is friendly, professional, and explains every detail clearly and patiently. He answered all my questions honestly and made the entire car-buying process smooth and stress-free. I truly appreciate his excellent customer service and would highly recommend Carlton to anyone looking to purchase a vehicle.
I had a great experience working with Carlton. He was professional, friendly, and very helpful throughout the entire process. He took the time to answer all my questions, explained everything clearly, and made the whole experience easy and stress-free. I really appreciated that he was straightforward and not pushy. He made sure I understood the options and helped me find what worked best for me. Great customer service overall. I would definitely recommend Carlton to anyone looking for a smooth and hassle-free car-buying experience.
Carlton was amazing
Carlton was fantastic
Very pleased with the service that was provided by Maria. She is the best.
Very good place to buy at Carlton cotton helped he is very good and reasonable
Jackson was exceptional! He walked me through the whole process, went over everything in detail, and we worked out a really good deal. Highly recommend him!!!
Great customer service Atiq😁
Great customer service by Atiq
Atiq was very helpful and nice
I recently bought a 26 Cross sport and Jamall was my sales man I had a great experience and he made sure I was satisfied with my purchase.
Got a great deal on a clean pre-owned sedan with Carlton. He was very friendly and easy to work with. Would recommend for a hassle-free dealership experience.
Jackson was an awesome salesman. Very patient , took time to explain all things about my new car. I would highly recommend him if you are purchasing a new car.
Thank you Zahara she was great 👍
Hey me and my mom has purchased a car from Volkswagen he has very good customer service very respectful and patient and polite I’m so glad Jackson was able to help my mother pull off the lot in something perfect for our family
Great experience with zahra thank you very much
Zahra was really great.
Zahra was great experience
Maria provided invaluable assistance throughout my car purchasing journey. I strongly suggest requesting her help! Her performance was truly outstanding.
If you are looking for a great deal, a great customer experience, and a smooth, easy process, this is the dealership I would recommend. We agreed on the price quickly, the paperwork was quick, and the dealership had a calm, peaceful atmosphere. Huge thank you to Atiq for working with me on purchasing my new car. Highly recommend.
Honored their internet best price and dug a little deeper since I financed through them. Atiq was great to deal with
My wife and I had an outstanding experience working with Robert while purchasing our SUV. Robert was knowledgeable, professional, patient, and genuinely focused on helping us find the right vehicle—not just making a sale. He listened to what we both wanted, answered every question, and made the entire process smooth and stress-free. We truly felt valued as customers. If you’re looking for a vehicle, ask for Robert—you won’t be disappointed! Five stars all the way! ⭐️⭐️⭐️⭐️⭐️
I had a great experience purchasing a used Volkswagen ID.4 EV from Alexandria Volkswagen. The entire process was quick, easy, straightforward, and refreshingly low-pressure. Jeffrey was friendly, knowledgeable, and helpful without ever being pushy, which made the buying experience much more comfortable. The gentleman in finance was also excellent—he made everything clear and efficient without pressuring me into anything I didn’t want. Overall, it was the easiest and most pleasant car-buying experiences I’ve had. I’d definitely recommend Alexandria Volkswagen, Jeffrey, and the rest of the team for any prospective buyers.
Maria was so easy to work with!! I am not from the area but found something online that I liked and happened to be traveling in that direction. Maria was professional from the start, kept in touch and had exactly what I wanted pulled up and ready for me to test drive the second I got there. Such a seamless and easy process which I am so grateful for as an out of town purchaser!
Great time working with Dean Reyes!
Robert was an amazing sales associate! He did a great job showing vehicles, was friendly, and had great responses. I highly recommend him!
Carlton was excellent and on point! He went straight to business to find what I wanted. No long talk. No side sales. I highly recommend Carlton. He's been in the business for a long time (that says alot).
Jackson was amazing. He readily answered all our questions and was very helpful through the buying process.
We had such a great experience working with Jackson when purchasing our Audi Q4. He was incredibly helpful, knowledgeable, and easy to work with throughout the entire process. He never made us feel pressured and was always available to answer questions and make sure we felt comfortable with our decision. The whole experience was smooth and enjoyable, and we really appreciated how professional and personable Jackson was. We absolutely love our Audi and would highly recommend Jackson to anyone looking for a great car-buying experience!
Loved loved loved having a female salesperson and a wonderful one at that. Maria is a rare personality for this business- trustworthy without the usual slippery quality seen in salespeople. I will return to her when we need another car. Thank you, Maria!
Maria was amazing. so kind. She shared her own experiences with each car and we felt very confident in our pick. She didn’t make us feel pressured at all.
Our associate, Maria, helped us so much. She gave us information without pressuring us. We had had some bad experiences with other car places, so Maria was a godsend. We are very happy with the car and our overall experience!
Robert Wright is the best. Come see him!!
Jamal is the best!!! This car buying process has been so stressful and I just stalled out for months in buying something but he gave me a great price, amazing service, and I will definitely refer my family members to him.
My experience at Alexandria VW has been amazing. My sales manager, Jamall is exceptional. He is very knowledgeable, personable, and helped me get a great deal on a vehicle I have been looking for. I have been dreading the car buying process, but he made the experience worthwhile. He exudes professionalism, and I am happy I decided to purchase from this dealership.
Out of all of the car dealerships I’ve been in these guys were the most warming with beautiful hearts. They took their time & were very informative and accommodating. The process was smooth and quick, no need to spend 8 hrs in a dealership. I give them 10’s across the board. Thank you Daniel & Atiq 🖤
Atiq was my salesman! But he’s so much more than that! A complete blessing! Come to Atiq and get next ride at VW of Alexandria! & Daniel is sent by God! They’re the best Team!
Great customer service with
Thank you Carlton Cotton
Maria is fantastic!!! Got me into my new car really fast! Very patient!!! Priced out 3 different cars for me & was so friendly & nice! Got to drive my new car home in less than 2 hours! Service Department is great too!
My experience at the Volkswagen dealer was phenomenal. Thanks to Carlton Cotton. He is very well manner, respectful, and concerned about my feelings. Which I appreciate him. He explained everything to me sat down with me. Show me the vehicle for sale. Let me test drive it as well. I most definitely will recommend him to a family or friend. He’s a phenomenal salesman.
Excellent service Carlton Cotton was Excellent service i would refer anyone to him five 🌟 🌟 🌟 🌟 🌟
We worked with Zahra on a certified ID.4 and couldn't have asked for a better experience. She was warm, patient, and incredibly flexible in working around our schedule, which made a big difference for us. The whole process was smooth and straightforward — no endless waiting around the dealership, no pressure, just clear communication and genuine helpfulness every step of the way. Zahra made what can usually be a stressful process feel easy and even enjoyable. Highly recommend asking for her if you're shopping at Alexandria VW.
Maria was absolutely amazing from start to finish! She was friendly, professional, and very informative about the certified ID.4. She took the time to explain everything, answered all my questions, and even offered me water to make sure my family were comfortable. Her customer service was outstanding, and she made the whole car-buying experience easy and enjoyable. I truly appreciate her kindness and professionalism. Highly recommend her—she was fantastic!
Maria was excellent. We came in with a short list of cars we wanted to see. She pulled them up in the system, had the one brought over, made it super easy for us to look at the options and pick out the car for us.
Great customer service and huge catalog of used cars!
Carlton was very knowledgeable about the cars I was test driving and very patient with any questions. His no-pressure sales approach was a breath of fresh air!
I had a great experience with Alexandria VW. Straight forward, efficient process - no aggressive salesmanship either. My salesperson, Jamall Blake, was super helpful, talked to me not only about the buying part, but also added personal experience with the vehicle to help me make an informed purchase. He even sat with me after the sale to orient me to some of the more complex systems and sent me tutorials I could look through later. I really appreciated that as this was a more complex car than I've had in the past. Highly recommend!
Carlton was amazing to work with. Very personable and knowledgeable.
Jeff Kolbeins was the associate who helped us with our new car purchase, and working with him was a delight. He made us feel comfortable and relaxed throughout the entire process, with none of the pressure you sometimes associate with buying a car. Any concerns or questions we had were addressed quickly and to our complete satisfaction. Jeff was friendly, attentive, and genuinely easy to work with. He made what can sometimes be a stressful experience a very pleasant one. We would definitely recommend Jeff to anyone looking for a great car-buying experience!
Carlton Cotton very informative about to whole process, went very smooth . Thanks
Atiq was great and we are very happy with our new to us Expedition.
(Translated by Google) I had a very positive experience at Alexandria Volkswagen, getting my new 2026 Volkswagen Tiguan at a great price with the help of my personal agent, Dean Reyes. I highly recommend them. (Original) He tenido una experiencia muy positiva en Alexandria Volkswagen obteniendo my nuevo Volkswagen Tiguan 2026 a un buen precio con la ayuda de mi agente personal Dean Reyes. Los recomiendo 100 %
Got a great deal on CPO VW ID-4. Sasha was amazing and fully transparent from the start. We got also great APR on the loan and fantastic warranty included with the CPO certification. Highly recommended and trustworthy car dealer.
The great thing that we like the most was that we did not feel attacked when getting there, both days I mind you. Maria was awesome and understood what the goal was for us. Every time we had a question and asked she got the answer. Everything went smooth from start to finish and could have not asked for a better sales person. Our finance manager was awesome as well. Short, smooth and no BSing around. I would recommend this team any day.
I had the BEST experience here at Alexandria Volkswagen! Everyone was amazing, Maria went above and beyond and was the sweetest. Overall I would recommend 100%!
Carlton took amazing care of us. Explained everything, got us in and out fast, good trade in deal, made sure I got exactly what i was looking for. Highly recommend Carlton and Alexandria VW.
Great salesmanship
Maria was very easy to work with. Everything was straight forward.
Zahra was absolutely exceptional! She made the entire car buying experience a breeze, especially given some personal hiccups we had with moving to the area. She really went above and beyond to make sure we were comfortable with the car and were able to pick it up around our crazy schedule. We’re really happy with the ID.4 and it was such a great value as well. We definitely recommend Alexandria VW and Zahra!
A++++ service thank you Zahra
Zahra was great! Such a great experience
(Translated by Google) exceptional experience! thx maria and farouk for everything (Original) excepcional experience! thx maría and farouk for everithing
Darius is a fine salesman. I recommend you work with him. He saved me quite a few thousand dollars by not upselling me on unnecessary packages.
Great experience, Maria and Farouk were the best. Thank you 🙂
Carlton was great helping my daughter and I buy her a new car. He knew what he was talking about and answered all our questions. I recommend him!
Carlton was so helpful in getting my new Tiguan! Very trustworthy and straight forward. Highly recommend.
Very good experience and quick turnaround time, Atiq was very helpful to me and my brother
Atiq and Danny are the BEST! They were both incredibly helpful in making sure they got me the best deal possible for my VW Taos lease! Thank you both so much! 10/10 recommend!
Darius Gray was an amazing sells carman. I walked in kot know whether I would be getting a new car on the same day. He showed me options for new and used pre certified cars. He worked on me with month payments and warranty deals. I was referred to them by a co worker . Amd it was the best decision I made. I am very happy with the choice my monhty payments and their customer service.
I just purchased a 2023 ID.4 and Ricky was super helpful. The entire experience was smooth and I appreciate how quick he would reply when I texted or emailed a question. I’m excited about my new car. Thanks Ricky!
They damaged my vehicle during a service. I would not trust this dealership with your car.
I thought this was a seamless blessed process. I don't know what Syed it's about signing the papers everything went flawless. He asked me to bring in my inspection paper from dc. I brought it he copied it he gave me a copy back. These weird emails of things you omitted while I'm signing papers. I'll bring this car back I don't care about materialistic stuff and confusion is involved. Cuz confusion is of the devil. Carlton fine great guy. This guy if I don't talk to his supervisor and get some understanding about ... Read More DealerRater - Jul 13, 2026
Joe in Finance was outstanding and truly saved the day. He was professional, helpful, and made the process much smoother.
Unfortunately, my experience with my salesperson, Jamall Blake, was disappointing. He was unresponsive throughout the process and did not follow up regarding a repair he said he would discuss with the technician before my visit. After purchasing the vehicle, I left multiple voicemails and text messages to follow up, but I never received a response from him. Even when the dealership confirmed he was available, he did not return my calls.
I really enjoy my car, but the lack of ... Read More DealerRater - Jun 30, 2026
Very good experience which is rare in car dealerships 🙂 Jamall Blake was professional, efficient and very respectful. I highly recommend him as your go to sales manager 🙂
Jamall contacted me after he saw I had previewed a car online. I responded to his voice mail, he told me what time he would be at the dealership, I got there a few minutes after he left. Another sales associate called him and Jamall came back. Really appreciated the the customer service. He was very helpful. Excellent customer service.
Atiq was a delight, and made sure I was able to drive away even when I had forgotten the title for my trade and there was an issue with finalizing some paperwork. From the moment I stepped in I was greeted warmly and everyone was extremely helpful. The price was right on the car I drove out in, and I got a better value for my trade than I expected. Overall great experience, even when having driven over an hour to the dealership. Would recommend to anyone.
Maria sold me a 2020 Honda Civic! She helped me make sure the car was perfect and fits my needs. Super accommodating and friendly.
Dear Zahra,
I would like to sincerely thank you for your outstanding professionalism and the exceptional experience you provided during the purchase of my 2026 Volkswagen Taos.
From the very beginning, your patience, clear explanations, and genuine kindness made the entire process smooth and enjoyable. You didn’t just sell a car — you created a memorable experience.
Your beautiful smile and warm personality truly made a difference. It’s rare to meet someone who combines professionalism with such natural charm and elegance.
Thank you again for your dedication and care. I wish you continued success — you truly deserve it.
With appreciation ... Read More DealerRater - Feb 23, 2026
Worst support they just think for sale after that you are on your own i bought a car and part was missing and when i ask fir it they are asking me to buy it seriously ????